Review (August 2025)
2.36B
Estimated Revenue
277.95k
Website Visitors
2.8/5
Trustpilot Score
What do we know about South African Airways?
Estimated Revenue (2020)
$2.36B
Total Funding
$251.19M
Total Employees
4700
Founded
1934
Industry
Airlines Aviation
Last Funding Date
Debt Financing Jan 2019
Location
Johannesburg, South Africa
About
South African Airways: SAA has the most frequent daily flights to Cape Town. Buy flight tickets from Johannesburg to fly to destinations like London, New York, Hong Kong and more.
What is South African Airways's Revenue?
South African Airways's estimated revenue for 2024 is $2.36B.
What does South African Airways do?
South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink, and low-cost carrier, Mango, within South Africa, across the African continent, and to nine intercontinental routes from its Johannesburg hub. The airline's core business is the provision of passenger airline and cargo transport services, together with related services provided through SAA and its wholly-owned subsidiaries: SAA Technical, Mango, its low-cost carrier, and Air Chefs, the catering entity of SAA. SAA is the winner of the Best Airline Staff Service award in the Africa category showing that our customer-facing employees are our true brand ambassadors who make a difference to millions of travelling customers. This is evidenced by the airline maintaining a 4-Star Skytrax Ranking, in both Business and Economy Class, for 16 consecutive years; the Skytrax Best Airline in Africa Award for 14 years running; being chosen by readers of the Business Traveller magazine as Best African Airline for 11 consecutive years; the winner in the African Long-Haul Airline category at the Business Traveller Africa Conference and Awards; and taking first place in the Domestic Airline category at the Sunday Times Top Brand Awards. SAA's in-flight magazine Sawubona has won the award for Africa's Leading In-flight Magazine for three years in a row at the World Travel Awards™. SAA is a member of the largest international airline network, Star Alliance, offering more than 18, 800 daily flights to 1, 317 airports in 193 countries.
What are the monthly traffic metrics for Flysaa?
6/mo Traffic Growth
-5.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
278k
Time on Site
4.4Mins
Pages per Visit
4.0
Bounce Rate
45%
How fast is Flysaa growing?
Flysaa has grown by -2.4% in the last 6 months according to SimilarWeb.
How do people interact with Flysaa?
Last month, Flysaa received 278k visitors who spent an average of 4.4 minutes on the website and visited 4.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Flysaa?
80.1k people (29%) visit Flysaa directly. 186.8k (67%) people search for them in Google. Whereas, 768.1 (0%) discover Flysaa through Facebook, Reddit, and YouTube. 2.6k (1%) visitors come from Flysaa's email newsletters. Finally, 3.1k (1.1%) people come from affiliates and or paid referrals.
Who uses Flysaa?
Flysaa's top market is the South Africa and they receive 182.7k (65.7%) people.Then the 2nd is United States with 12.4k (4.5%).The 3rd is is Zimbabwe with 8.9k (3.2%).
Traffic Growth (last 6 months)
What are Flysaa's ads on Google?
Google Ads
flysaa.com - South African Airways - Official Website
https://www.flysaa.com/
2 checked bags free w/ SAA. Book your vacation of a lifetime now! Star Alliance · Earn With Voyager
South African Airways - Official Website - flysaa.com
https://www.flysaa.com/
2 checked bags free w/ SAA. Book your vacation of a lifetime now!
Keyword: south african airways flights
South African Airways - Great Fares To Africa - flysaa.com
https://www.flysaa.com/
Fly to South Africa w/ 2 Free Bags. Book Online Now & Save On Tickets! 2 Free Checked Bags · Complimentary Bar Service · Gourmet Cuisine · In-Flight Entertainment Destinations: Johannesburg, Cape Town, Durban, Zimbabwe, Malawi, Zambia, Namibia, Botswana
South African Airways - Great Fares To Africa - flysaa.com
https://preview.flysaa.com/
Fly to South Africa w/ 2 Free Bags. Book Online Now & Save On Tickets! In-Flight Entertainment · Gourmet Cuisine · Warm Hospitality · Complimentary Bar Service
flysaa.com - South African Airways - Great Fares To Africa
https://www.flysaa.com/
Fly to South Africa w/ 2 Free Bags. Book Online Now & Save On Tickets! Africa’s Best Airline · 2 Free Checked Bags · In-Flight Entertainment · Warm Hospitality
Keyword: south africa airways
What do Flysaa's customers say about them?
Review Score
2.8/5
Total Reviews
11
Info
South African Airways5 Star
11.1%
4 Star
11.1%
3 Star
0.0%
2 Star
11.1%
1 Star
66.7%
Read reviews that mention
Rebecca Bennison
Thank you Barbara
Reviewed on 2021-02-22T20:41:34
It took us a few months to get our money back, but this is the case with all travel companies at the moment who must be having awful cash flow issues,which some people don’t understand.
Our internal flight actually went ahead but as we couldn’t get to the country from the UK and the flight times had changed we were entitled to a refund.
We dealt with a fantastic lady named Barbara who communicated with us regularly and chased up our refund with the correct department and regularly checked in to ensure we had received confirmation and eventually our refund.
Barbara is an asset to the company and thank you for your excellent communication in the past few weeks.
read more
Ed Longley
The worst service in the airline world?
Reviewed on 2020-06-19T15:11:00
The flight is not operating, and yet with only 2 weeks to go, SAA have sent me no communication to say that it is,or is not, operating. Their call centres are shut, and via social media and email, I have been told that no refund is available. This is not legal, as the service provided has not been delivered.
COVID19 is causing mayhem for everyone and everything, yet the response from SAA is the worst that I have experienced by a mile.
Book with someone else, or risk losing your money.
read more
Don
Disgraceful that they won't offer…
Reviewed on 2020-06-19T12:10:59
Disgraceful that they won't offer refunds on flights that they cancelled. Other airlines have been offering a refund service yet they do not.Asked them for assistance as I had a travel agency who were on charging me fees for requesting a refund from a flight that SAA cancelled and they just brushed me off. Will never make another booking via this carrier.
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Cherry Ann De Mesa
Worst Flag carrier!
Reviewed on 2020-03-13T14:08:31
Worst Flag carrier!
Not the kind of service i expect to a flag carrier airline.. Im passenger for flight SA 222 Johannesburg-Sao Paolo March 27,2020.We found out from SAA office here in Manila that they will no longer fly to Sao Paolo and because of that we will be transferred fo Ethiopian Airways which is not our preferred airline and not worth of what we paid for. We do not wish to continue this trip due to changes of airline and we are hoping for a full refund. Tripair is not informing us of the changes until now. We would like to request to cancel it on your end because our flight is soon and it is very uncertain now because the travel agency is not responding. We have also flight in Saudia Airlines and we booked them thru Online travel agency as well. But Saudia contacted us directly about their changes and they cancelled our flight in their end. I was hoping that SAA will do the same service but I am really disappointed that SAA is not reaching out passengers to inform us the status of the flight when changes have been made since February. SAA is very unhelpful! the problem is they cancelled their flights in selected destinations including Sao Paolo but they do not notified passengers personally or at least help their passengers to cancel the booking. They just rely to travel agencies which are now unreachable! Tripair is not responding to calls or emails! and SAA Is unhelpful!
read more
TonyB
19 MONTHS LATER …
Reviewed on 2020-01-15T09:17:02
I wasn’t going to waste any more of my time with South African Airways, but this issue is so pathetic that I had to post it.I know that SAA management do not bother to read these posts.
On 13 June 2018, I sent SAA an email because Voyager miles had not been credited to my account and I had no joy having them credited via Voyager’s “claim for missing miles”.
Many emails went back and forth. Mainly from Voyager Service Recovery apologising “for the delayed response to” my query.
Today, over 19 months later, I got another email from Lovey Mabaso at Voyager Service Recovery informing me that the missing miles have been loaded to my account.
Does South African Airways seriously believe that 19 months is an acceptable period to correct an oversight?
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David Westley
Eat on a South African Airways Flight....and You Might Die
Reviewed on 2020-01-14T14:56:57
Flying from Johannesburg to London Heathrow, we had requested a gluten-free dinner for my wife.When this was served, we noticed that the biscuits to accompany the cheese were labelled 'Wholewheat.' Checking the ingredients confirmed that the main ingredient was, in fact, wheat. This could have had very serious consequences. We summoned the flight attendant; she shouted down the length of the plane to a more senior colleague, 'A woman here is making a complaint.' The senior colleague marched up, snatched the biscuits and the wrapper, and walked off without a word of apology (or replacement).
On returning home, we wrote to South African Airways UK office. As we had received no reply nearly four weeks later, I again wrote to South African Airways UK office. I received a reply from their 'Customer Care Executive' saying that their catering manager in Johannesburg was in the process of contacting their caterers, Skychefs, and would contact me again when they had had a response. Five weeks later, we have heard nothing.
If this had involved a nut allergy, there could have been a fatality. Mistakes do happen, but apart from serving food that was potentially dangerous, South African Airways failed on several counts:
1) the behaviour of the flight attendant shouting something that was
untrue down the plane was totally unacceptable
2) the more senior flight attendant rudely snatching the offending
food without apology was even more unacceptable
3) failure to answer our complaint after nine weeks demonstrates a
total failure of their Customer Care Department in not
addressing a very serious error on their part.
I hope that management see this review and deign to reply in a timely and adequate manner.
read more
Lloyd desousa
Not good when things go wrong
Reviewed on 2019-11-16T19:53:22
All flights canx and had to spend 60min on an international call to rebook. Traveling with an infant and SAA said we had to find our own hotel in victoria falls due to no flights.Spent $700 for one night and missed one day in jnb due to canx.
Book but dont expect any help when things go wrong
read more
Gary Simpson
These guys planes are straight out he…
Reviewed on 2019-06-18T03:55:27
These guys planes are straight out he 1950's. Unfortunately you pay the same as the likes of Emirates Qatar etc.for a much inferior service. One benifit is their staff are good!
read more
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