I had an issue with my sons toy
Reviewed on 2021-03-24T13:48:46
I had an issue with my sons toy, it suddenly stopped working. I contacted Fisher-Price and received an immediate response.Not only did they offer a different toy because they were out of stock, but refunded me full price so I could replace my son’s favorite toy ❤️ Amazing companyread more
Answered quickly AND addressed my…
Reviewed on 2020-09-09T12:37:06
Answered quickly AND addressed my concerns. Im VERY happy with their customer service.I contacted V-tech for an issuewith a toy bruising my LO. I did NOT have the same experience, at all. So I'm VERY VERY happy with the support I received from Fisher Price.read more
Customer - Small Business
Dangerous Products & Rude Customer Services
Reviewed on 2020-06-22T17:13:31
If Vodfone held the record for the most appalling customer services, it was just broken hands down by Mattel /Fisher-price. Having bought a product from them it arrived in used, soiled condition, scratched, dirty & incomplete. When I tried to return the item it took 4 weeks to get a response from customer services & countless emails - all of which were cut & paste responses & read in simple terms not our problem nor our responsibility, if you don't like it return it, Now Bore off.
On raising a safety concern I received the same Attitude; that of a really sleazy used car salesman, which considering they sell toys for small children is surprising.
Fisher-Price & their sister companies owned by Mattel group is now downgraded to Sell if you hold shares & DO NOT BUY Categoryread more
Reviewed on 2019-12-02T22:04:51
Products poor quality.
Recently purchased a few Fisher Price products for granddaughter.
Found bothvery poor - they just don't work.
Both stuck in what I'm guessing is a demo mode (they work for a few seconds). Followed instructions from Fisher Price to take them out of demo mode - Neither worked - both still stuck.
Poor quality products and poor customer service.read more
Reviewed on 2018-07-18T09:58:12
good products, my little boy ha hours of fun with his toys!
The worst customer service ever!
Reviewed on 2018-02-20T03:01:20
The worst customer service ever! I received zero satisfaction trying to get a small missing part for a Jeep electric car which I was assembling.The people I talked to seemed to think that I was concocting a hustle to get a free part from them, when in fact I was just trying to get the assembly done so my kid could drive it. Never again Fischer-Price!read more
Reviewed on 2017-01-11T08:29:05
I bought a Fisher price product for my daughters birthday, only to find hole in the product to enable them to attach it ro the packaging.When I contacted Fisher price about this they said it was so it looked good on the shelf and we're very patronising in their email. I will NOT BE buying from them again. Horrible experience.read more
Reviewed on 2016-06-13T10:21:50
Great toys for the little ones. High quality and fantastic educational products.