Review (August 2025)
Shop the latest trends in women's and men's clothing at express! find your favorite jeans, sweaters, dresses, suits, coats and more.
1.55B
Estimated Revenue
16.22M
Website Visitors
1.9/5
Trustpilot Score
What do we know about EXPRESS?
What is EXPRESS's Revenue?
EXPRESS's estimated revenue for 2024 is $1.55B.
What does EXPRESS do?
THE BRAND THAT GETS YOU TO WHAT'S NEXT Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at www.express.com, Express brings city-inspired style to customers across the globe.
What are the monthly traffic metrics for Express?
6/mo Traffic Growth
59.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
16M
Time on Site
5.0Mins
Pages per Visit
7.0
Bounce Rate
40%
How fast is Express growing?
Express has grown by -4.5% in the last 6 months according to SimilarWeb.
How do people interact with Express?
Last month, Express received 16M visitors who spent an average of 5.0 minutes on the website and visited 7.0 different pages per session. Overall, 40% of people bounce on the first visit.
How do people find Express?
7.5M people (46%) visit Express directly. 6.4M (39%) people search for them in Google. Whereas, 436.5k (3%) discover Express through Facebook, Reddit, and YouTube. 152.3k (1%) visitors come from Express's email newsletters. Finally, 1.5M (9.5%) people come from affiliates and or paid referrals.
Who uses Express?
Express's top market is the United States and they receive 15.7M (96.6%) people.Then the 2nd is Canada with 101.9k (0.6%).The 3rd is is Mexico with 68.5k (0.4%).
Traffic Growth (last 6 months)
What are Express's ads on Google?
Google Ads
40% Off Select Men Suits | Free Shipping on Orders $50+
https://www.express.com/mens-clothing/suiting/cat1830016
Rating for express.com: 4.7 Shop Men's Suits At Express. Find The Perfect Suit That Fits Your Style.
Party Dresses | 40% Off Dresses | Shop New Arrivals
https://www.express.com/womens-clothing/dresses/cocktail-dresses/cat1910064
Shop Women's Party Dresses at Express - Free Shipping Always Available! Cold Shoulder. Ruffles & Lace. Off the Shoulder. Styles: Off the Shoulder, Cold Shoulder, Ruffles & Lace, Fit & Flare, Summer & Floral, LBD, Petite, Wedding & Formal, Mini, Midi, & Ma
Women's Party Tops - Going Out Tops in Lace & Sequin - Express
https://www.express.com/womens-clothing/tops/going-out-tops/cat2140011
Free Shipping Always Available. Shop Women's Tops at Express - Free Shipping Always...
Sweater Dress | 30% Off Women's Clearance | express.com
https://www.express.com/exp/search
Shop Women's Sweater Dresses at Express - Free Shipping Always Available!
Cropped Tops - Free Shipping On Orders $50+ - express.com
http://www.express.com/clothing/women/tops/cat/cat430028/facet/Type-Crop-Top?t=71064:Crop Top
Shop Women's Crop Tops At Express. Assorted Styles & Fits For Every Occasion.
What do Express's customers say about them?
Review Score
1.9/5
Total Reviews
73
Info
Express5 Star
15.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
Alan
Great products, terrible website
Reviewed on 2021-05-08T23:15:41
The website is terribly buggy and the customer service is neglectful.
AMay
The Express Email Scam to Your Cell Number
Reviewed on 2021-04-27T14:59:49
I used to shop Express all the time, I liked their product. Always in stores - not online.This is the first time I used their online presence. They asked for my email in exchange for 25% discount - I figured 'cool', I like them enough for that. Signed up....3 days later no promo code. I contact them via chat and 2 different customer service reps then try to get me to give them my cell number in order to receive a discount? They get your email and then in order to get anything from them then you have to give your phone number? Interestingly, I got disconnected from the first rep and had to reconnect with another, who also requested I text them in order to get my discount - providing a different code - which says to me that they are tracking how many people each of them are able to convince to give their cell phone number to.
So to follow up, I now call the phone number given to me. They are also trying to get my cell phone number? Then they want order numbers? When I tell them that I am not giving them my cell phone number that wasn't the deal, I asked to speak with a manager. The manager wanted to 1. Discount an order I have made already or 2. Take a new order over the phone? My response was, I just want the promo code I was promised in exchange for my email address so that I can place an order when I want to place an order - not when you want me to place an order? In the end, I ended up getting a 'case number' so that when I am ready to place my order I will have to 'call' and give them my order.
I let them know that they should be checking Trustpilot because their ratings are bad...how is it that Express does not have someone on their team checking this site?
Lesson for me with this story...Express online might not be your best bet for a shopping experience. It certainly has not been for me. A true disappointment. For this customer, this might be a sign that it is time to move on.
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Elizabeth Gabrielse
Extraordinary customer service!
Reviewed on 2021-04-24T16:54:33
I just wanted to give props to all of the Express employees who helped me yesterday at the location in the West Towne Mall in Madison,WI, as well as the woman on the customer service helpline.
I went into the store and without being asked two women helped find sizes for my son so we could purchase a tuxedo online for him to wear to prom. They were knowledgeable, professional and spent at least 45 minutes with us. I could not have done it without them!
When I discovered that the tuxedo did not have an expedited shipping option, I called customer service and they gave me free 2 day shipping for being a loyal customer. I have had their credit card since 1994 and I am always impressed with the quality of the clothes and the customer service. I wish I could remember their names because all three women deserve major kudos.
Thank you for saving the day so my son could look amazing at his prom!
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Jade Miller
Paid but no delivery
Reviewed on 2021-04-09T21:01:04
Paid but no delivery, no reply to emails,no contact details, no nothing....had to contact my bank to get a refund!Very NOT happy with this website and service ect very very poor! And it says it all Really they don't take any notice of people's reviews...DO NOT BUY FROM THIS WHATEVER IT IS
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Stacey
There is no exchange option
Reviewed on 2021-04-01T16:36:00
There is no exchange option. You have to return and order again every time something didn't fit.AND you have to pay for shipping, then for return, and guess what - then again for shipping.
And to return any costs you have to constantly contact customer service.
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Consumer
Horrible bait and switch
Reviewed on 2021-02-05T14:10:37
Horrible bait and switch. They tell you if you open the credit card you will get 20% off your order...well I did open one and got no number to use for my 20% off. DON'T DO IT!!!!
Then you get to speak with people in the Philippines and they are of no help whatsoever... all they do is give you the run around!!!
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Cary
Don't bother calling them they are useless
Reviewed on 2021-01-30T21:25:50
Doesn't credit you points for survey or reviews. You call and all they do is tell you to wait 4-6 weeks.They will not credit you. Signed up for 20% off credit card and it didn't take 20% off order. Called and they only wanted to give 10% off order. I canceled the order and they lost my business. Also their website is a joke.
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Tyler
Horrible company policies,
Reviewed on 2021-01-30T19:57:28
Horrible company policies,
My wife got me three shirts from express but when they shipped them they all had the security tags still on them.I live in Alaska so we don’t have an express in the state. To make it worse I’m a health care worker in the military and we have not been able to leave the state since March. When I called customer service the only thing they could do is make me go to the post office, return the shirts and wait for néw ones to be shipped. I’m not sure why I’m doing all the work for something the company did wrong and I get nothing in return. Seems simple for a multi million dollar company to to give a customer 20% off and keep the customer. Interesting take on business philosophy.
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