Review (August 2025)

Equifax, a nationwide credit bureau, offers online access to your equifax credit score and report, credit monitoring, alerts and identity theft protection tools.

10k

Estimated Revenue

1.62M

Website Visitors

2.3/5

Trustpilot Score

What are the monthly traffic metrics for Equifax?

6/mo Traffic Growth

-12.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

2M

Time on Site

11.7Mins

Bounce Rate

23%

How fast is Equifax growing?

Equifax has grown by 3.2% in the last 6 months according to SimilarWeb.

How do people interact with Equifax?

Last month, Equifax received 2M visitors who spent an average of 11.7 minutes on the website and visited 15.0 different pages per session. Overall, 23% of people bounce on the first visit.

How do people find Equifax?

1.2M people (72%) visit Equifax directly. 381.6k (24%) people search for them in Google. Whereas, 5.8k (0%) discover Equifax through Facebook, Reddit, and YouTube. 17.6k (1%) visitors come from Equifax's email newsletters. Finally, 5.2k (0.3%) people come from affiliates and or paid referrals.

Who uses Equifax?

Equifax's top market is the Canada and they receive 1.2M (74.1%) people.
Then the 2nd is Colombia with 388.6k (24.0%).
The 3rd is is United States with 16.1k (1.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Equifax's ads on Google?

Google Ads

Equifax.ca | Equifax® Credit Report | Equifax® Education Centre‎

https://www.consumer.equifax.ca/ca/education/en/credit-report/what-information-is-in-a-credit-report/

Learn More About Your Credit Report: Watch Our Video About Credit Reports. Types: Credit Monitoring, Equifax® Credit Score, Identity Protection Tools

Credit Score FAQ - Equifax® Education Centre - equifax.ca‎

https://www.consumer.equifax.ca/ca/education/en/credit-score/what-is-a-credit-score/

Ever Wondered Why Credit Scores Are Sometimes Different Across Credit Bureaus? Types: Credit Monitoring, Equifax® Credit Score, Identity Protection Tools

Equifax® Credit Score - Equifax® Education Centre - equifax.ca‎

https://www.consumer.equifax.ca/ca/education/en/credit-score/what-is-a-credit-score/

How Are Credit Scores Calculated & What's Important To Monitor? Learn More. Types: Credit Monitoring, Equifax® Credit Score, Identity Protection Tools

Credit Score FAQ | Equifax® Education Centre | equifax.ca‎

https://www.consumer.equifax.ca/ca/education/en/credit-score/what-is-a-credit-score/

Ever Wondered Why Credit Scores Are Sometimes Different Across Credit Bureaus? Types: Credit Monitoring, Equifax® Credit Score, Identity Protection Tools

Credit Report FAQ | Equifax® Education Centre | equifax.ca‎

https://www.consumer.equifax.ca/ca/education/en/credit-report/what-information-is-in-a-credit-report/

Wondering How To Read Your Credit Report? Watch Our Video & Learn More. Types: Credit Monitoring, Equifax® Credit Score, Identity Protection Tools

Keyword: canada credit report

What do Equifax's customers say about them?

Review Score

2.3/5

Total Reviews

10

Info

Equifax Canada
5 Star
0.0%
4 Star
0.0%
3 Star
10.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Peter

The website doesn't inspire confidence

Reviewed on 2021-04-08T22:12:18

The website itself is looking dated and even requires Flash to view things like score trending.It's also not a very reliable service. When I tried to look at my rating today the system generated "We apologize for the inconvenience, however due to a system delay please check back again in 24 hours." And if you want to simply view your report summary you need to go through the steps to print it to paper first. It took me a lot of trial and error to figure it out.
read more
Emmanuel Niamkey

If there was a 0 star rating I would…

Reviewed on 2021-03-04T18:47:19

If there was a 0 star rating I would give it to them. AGENTS are not well trained they could give you5 differents infos the same day.
read more
P P

Account from day one just says system error - check back in 24 hours

Reviewed on 2021-02-02T19:15:25

the company I work for had a data breach and set up with Equifax for all employees to have creditmonitoring services. So I opened my account in December 2020 and from day 1 - all my account says is system error check back in 24 hours Results - now into February - the account still says system error check back in 24 hours4 phone calls, 2 e-mails, my company contacting the Equifax representative assigned to work with us and no action has been taking. I have asked for the account to be cancelled or functioning absolutely nothing has been done by Equifax and I expect that nothing will ever happen - I honestly believe they Equifax just does not care Please avoid this company at all costs
read more
F G

This is the worse customer service…

Reviewed on 2020-09-15T23:53:44

This is the worse customer service ever!! None of their agents cant answer the questions STRAIGHT.Its obvious that they are reading from a given manuscript or something. They charged my credit card for something that I did not order and so far have heard various stories from different agents!!! Thanks to my bank ...,
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Kimberlei Lowrie

Terrible customer service, poorly trained agents

Reviewed on 2020-08-28T19:48:53

Terrible customer service and poorly trained agents. My father recently passed away and as executor of his estate,I was trying to place a death notice and order a copy of his credit report. I called at the beginning of August and was told to fax in specific documents, then I would be able to order his report online. I called back a week after to confirm the documents were received (they said it takes 7 business days for the fax to show in their system). I was told that I was given the wrong info the first time and I ended having to send another fax all over again. Also, the agent said everything had to be done via fax - no online option for this scenario. I called again today to confirm the documents were received. The lady I spoke to said EVERYTHING CAN BE DONE ONLINE by using the dispute option and proceeded to give me instructions on how to do it. How is it that there are 3 different answers from 3 different agents for the same issue? Also, it's been almost a month of wasted time. Very frustrating.
read more
DoggoP

I wanted to cancel my service with…

Reviewed on 2020-07-23T03:19:09

I wanted to cancel my service with Equifax, but keep getting an error message on the site.I've called customer service multiple times so far, but sadly can't get a representative that speaks English. I'm not over exaggerating with that claim, they do not understand a single word I say. So right now, I'm not really sure what to do. All I can say is be very careful about giving this company your payment information.
read more
Vance Gosselin

Possible connection,ties with the Mafia threatend my life (Murder)

Reviewed on 2020-05-31T23:12:31

Possible connection,ties with the Mafia Threatened with bodily harm and murder by collection agencieswho are associated with this credit reporting agency from 1990 to 2019 ongoing collection agencies tied in with equifax and transunion. both of these companies send info to big banks creditcard companies flagged my info ,etc. to ensuure I don't get any kind of financial negotiable instrumentation-ie, a small loan credit cards bank overdrafts and whatnot . This agency has had it in for me since the late 1980s 1990s. I have filed police reports to those collection agencies that say the word "mafia",and other verbal abuse . In the last 10 weeks,some small inquiries about my cred it report by 3 companies in Canada-Easy Financial,PayBright and Square.ca. It is my belief that a lot of these "financial" companies,including the 3 major credit reporting agencies in North America and abroad are in some way connected with and tied in to the Mafia at some level. But I have a major beef with this company in particular as there is data on me besides the credit profile that is being used to bad mouth me to potential lenders. The credit reporting companies/agencies are the absolute worst because the act like the judge jury and executioner when enquirers are made about persons like my self. I have been ostracized by these people for many years. This is not about a credit score but about the fact that they are dishonest and are liars. This system is rigged for the benefit of those who are rich,wealthy and powerful. because of my personal life/background their algorithms automatically assume I am a bad person from the get-go. Of course they (Equifax) will deny all of this
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King Sea

Worst service ever

Reviewed on 2020-03-23T00:30:45

This has to be one of the most ridiculous copany ever. I signed up because of my mortgage broker toldme to so he can pull my credit report and until the day i die i will keep cursing that motherfu****. I am paying 20 a month for a useless service. When i tried to cancel my subscription, i couldn’t find an online link to cancel it so they gave me a number to cancel the service. I spenk 50 minutes listening to this robotic bimbo and never got transferred to an agent because they are all “busy” with other customers. This is by far the worst fu***** credit report service ever. Please DO NOT sign up before you read the reviews or you will end up like me. Thank you
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