Review (August 2025)

The enel group operates in more than 30 countries, bringing energy to people through the adoption of new sustainability-oriented technologies.

10k

Estimated Revenue

3.49M

Website Visitors

2.1/5

Trustpilot Score

What are the monthly traffic metrics for Enel?

6/mo Traffic Growth

-11.50%

All Time Traffic Growth

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Monthly Hits

3M

Time on Site

5.5Mins

Bounce Rate

43%

How fast is Enel growing?

Enel has grown by 0.4% in the last 6 months according to SimilarWeb.

How do people interact with Enel?

Last month, Enel received 3M visitors who spent an average of 5.5 minutes on the website and visited 5.0 different pages per session. Overall, 43% of people bounce on the first visit.

How do people find Enel?

1.4M people (39%) visit Enel directly. 244.5k (7%) people search for them in Google. Whereas, 97.5k (3%) discover Enel through Facebook, Reddit, and YouTube. 105.8k (3%) visitors come from Enel's email newsletters. Finally, 4.4k (0.1%) people come from affiliates and or paid referrals.

Who uses Enel?

Enel's top market is the Italy and they receive 1.6M (46.0%) people.
Then the 2nd is Spain with 541.5k (15.5%).
The 3rd is is Colombia with 444.2k (12.7%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Enel's customers say about them?

Review Score

2.1/5

Total Reviews

13

Info

Enel
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Luca Proculo Gentile

Extremely complicated to make a name…

Reviewed on 2020-04-07T20:37:06

Extremely complicated to make a name change: MAKE A FAST ONLINE SYSTEM! To make a simple transfer from my sister to me I have already been looking for weeks on the website and on the internet,I don't get to grips with it, and I'm not an unwary: In the FAQ to make the transfer there are no modules, after frantic searches, I find all types of modules, except the right one: - Separation transfer form - Application form for Divorce - Transfer form for death - Transfer form for resident separation - Transfer form for non-resident separation - Application form for resident divorce - Application form for non-resident divorce - Transfer form for resident death - Transfer form for non-resident death - Form for the transfer of a check made out to a deceased customer - Form for the transfer of the supply in the event of a NON-resident Separation-Divorce - Form for the transfer of the supply in case of separation-resident divorce - Application for the transfer of the supply due to the death of the resident tariff holder - Application for the transfer of the supply due to the death of the holder of the on resident tariff - Form for the transfer of a check made out to a deceased customer - Refund Form for Check Vulture (Actual User) But a simple form, even better an online form, to make a transfer from one human being to another, isn't it? It's going to be more difficult for me because I've lived abroad and I'm used to efficient, simple, and logical things. In other countries I did this in thirty seconds. AFTER A FEW DAYS many attempts, and a lot of stress, I can get myself called. They tell me that I have to call another number to make the transfer. I call the other number, The Automatic voice answers that does not recognize my selection. After a long time, and other stress, the robotic voice attacks the phone in my face. W ENEL. W ITALY. AFTER WEEKS Other calls, other time, other problems: I call the chat customer service first, after giving: First name, Surname, Fiscal Code, Customer number, Address, POD, Etc .. etc ... They tell me, that due to an anomaly, they cannot fly. They say I have to call the "official" customer service. They also say they can't transfer me to customer service, but I have to call myself. I call, but the selection menu does not work, perhaps because I call with a voip, in any case I have to try again several times. I finally manage with another number. I speak to the operator (not very nice), again, I report all the data: First name, Surname, Fiscal Code, Customer number, Address, POD, Etc .. etc ... He checks, and tells me that it cannot be done, because a data change was requested about a month ago which has not yet been processed. AFTER MONTHS After countless bureaucratic adventures, I sent the form via email. It didn't even work! Your servers don't receive emails: ¨Message not delivered A problem occurred while delivering the message to attachments.enelenergia ... ¨ THE NEXT YEAR They say that finally the transfer can be done, but months still pass and nothing happens. MORAL OF THE FAIRY TALE? For a transfer to ENEL it is more complicated than making a citizenship (I did it in Belgium in a few minutes), opening a company (in Finland I opened it online in four clicks), or buying a house (two visits by the notary in Flanders). Thanks Enel for filling my days. Too bad I also have my life to devote time to.
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