Review (July 2025)
Design within reach offers the world’s largest selection of authentic modern furniture, lighting, and accessories from designers past and present.
300M
Estimated Revenue
855.8k
Website Visitors
2.3/5
Trustpilot Score
What do we know about Design Within Reach?
Estimated Revenue (2020)
$300M
Total Employees
820
Founded
1999
Industry
Furniture
Location
Stamford, United States
About
Design Within Reach: Design Within Reach offers the world’s largest selection of authentic modern furniture, lighting, and accessories from designers past and present.
What is Design Within Reach's Revenue?
Design Within Reach's estimated revenue for 2024 is $300M.
What does Design Within Reach do?
Design Within Reach is your source for the best in modern design, from iconic mid-century works to innovative items designed today. We sell clean and simple furniture and accessories, representing designers, materials and processes that span categories and countries. Many of the items in our assortment are contract quality, and are used in restaurants, hotels and schools around the world.
What are the monthly traffic metrics for Dwr?
6/mo Traffic Growth
-3.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
856k
Time on Site
3.1Mins
Pages per Visit
3.0
Bounce Rate
44%
How fast is Dwr growing?
Dwr has grown by -12.9% in the last 6 months according to SimilarWeb.
How do people interact with Dwr?
Last month, Dwr received 856k visitors who spent an average of 3.1 minutes on the website and visited 3.0 different pages per session. Overall, 44% of people bounce on the first visit.
How do people find Dwr?
267.1k people (31%) visit Dwr directly. 449.9k (53%) people search for them in Google. Whereas, 31.4k (4%) discover Dwr through Facebook, Reddit, and YouTube. 8.3k (1%) visitors come from Dwr's email newsletters. Finally, 76.1k (8.9%) people come from affiliates and or paid referrals.
Who uses Dwr?
Dwr's top market is the United States and they receive 743.6k (86.9%) people.Then the 2nd is Canada with 53.9k (6.3%).The 3rd is is Mexico with 5.7k (0.7%).
Traffic Growth (last 6 months)
What do Dwr's customers say about them?
Review Score
2.3/5
Total Reviews
6
Info
Design Within Reach5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
100.0%
Read reviews that mention
Chloe Chung
Worst of the worst
Reviewed on 2021-04-28T09:16:21
I ordered two of masters chair in white while it was on sales back in February. I received multiple damaged chairs,scratches and stains all over the chairs and DWR didn’t use proper packaging protections. I was tired from repeating endless battle with customer service people and decided to just return the chairs for good. Now I had to deal with DWR customer service again with refund as they only made a refund for one chair and insist they made a full refund of two chairs without providing any proof of a full refund. I’m sorry but the bank transactions don’t lie like you guys. Be careful with their sale items as they might send you outlet or used items..they refused it but what I got from them was total trash.
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Jackson
DWR needs to improve their customer service
Reviewed on 2021-04-24T14:58:31
Design Within Reach needs to vastly improve upon the level of customer service they provide.It is unreal how inadequate the customer service is when one considers the high end nature of this retailer. I didn't receive tracking information on any of the items I ordered. On one order I was sent the wrong item meanwhile another purchase hasn't shipped though the estimated time frame has come and gone. Buyer beware! You may be waiting a long time for your items to arrive with no accurate info on when to expect it.
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Jesper Theill Eriksen
Delivery keeps postponing
Reviewed on 2021-04-09T16:16:49
Delivery keeps postponing. First February, then April, now June. Seems like they have no control overtheir supply chain.
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Darryl Nicholson
EPIC FAIL on Delivery
Reviewed on 2021-01-28T16:46:19
After several delays my order finally arrived. I appreciate that we are living in a COVID world,but DWR is completely misleading customers on estimated delivery dates. Not only do they miss their delivery windows -- they DO NOT provide any proactive communication to customers other than lame banners on their website about shipping issues. Their Customer Service agents have ZERO answers, read from a script and provide ZERO follow-ups (even when promising to do so). This is suppose to be a premium/luxury brand, but their customer experience doesn't deliver at all.
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Charles Repp
False promises
Reviewed on 2021-01-27T00:05:00
I placed an order for a rug on Nov 27, 2020. The website said the item would ship on Dec. 7.A month after the order date, the item still hadn't shipped, so I contacted customer service. I was told, I quote: "As of today, our team is currently packaging and preparing the new order for shipment via FedEx." That was Dec 29. It is now January 26 and the item still hasn't shipped. Delays happen; I understand, but don't promise shipping dates you can't keep. That's simply dishonest dealing.
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AandC Wedisinghe-Vermeersch
DWR blocks reviews under 5 stars.
Reviewed on 2020-08-29T23:47:42
DWR blocks reviews with fewer than 5 stars. I bought a patio set from them that was not fully satisfactory.The products had and still have no reviews on their website. I wrote 3 reviews for various items in the set but the reviews never appeared on the DWR website. There was no explanation as to why the reviews were not published. When I try to submit a new review, the site tells me that my review has already been received. I contacted their customer service by chat to ask what happened to my review, and the agent said he didn't know and that I would have to call customer service. And that is a second issue. The customer service phone line is permanently backed up - in fact it seems they only have one agent since I talked with the same person every time. Half of my patio set order was back-ordered for over a month and when the 2 chairs arrived, both were clearly damaged in transit as they had crooked legs. It's been another month and still no replacement, and I really don't want to spend another hour waiting on the phone for the customer service agent. Summer is almost over and patio weather will be over soon, but still no complete set.
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