Reviewed on 2021-05-22T20:41:59
Very friendly service, been many times always, helpful
First time ordering (4 pairs) - amazing quality!
Reviewed on 2021-05-20T20:48:23
First time ordering, placed two orders and bought 4 pairs of trainers. Absolutely amazing!Your store was recommended to me by one of my staff members and I ordered some branded pairs (Nike and fila). Shoes were extremely sturdy and fast delivery. Ordered some trainers for my siblings (very picky and hard to please) they were extremely impressed with the quality. Had 0 issues! Did read the website and sizing carefully and everything was true to size!
Can't wait to order more especially with deals ;) thank you guys for the affordable prices!
Edit: I ordered via your website :)read more
Reviewed on 2021-05-17T18:25:13
I bought a pair of Victory trainers in black and pink and they are more than excellent!I am very very happy with my new Deichmann shoes.
However, when I heard the price I was sceptical: how could such good shoes cost under £30? The assistant assured me that Deichmann was a completely ethical German company and on returning home I read about their solid history.
Thank you Deichmann Hastings for my lovely new trainers!
Susannah Greaves (aged 82)read more
Reviewed on 2021-05-06T08:38:36
Shocking, absolutely shocking! I ordered three pairs of shoes for my daughter during lockdown as she needed new trainers.Not being able to go and try them on in a shop we found one pair fit and two were returned. This is where the trouble started. I returned via collect+, never received an email confirming that Deichmann had received it. So I called and spoke to Donna Capell who assured me they received the return after I gave her the tracking number. She also said she would fast track the refund which apparently they allow themselves 14 days. This was a month ago! I am still waiting. I have repeatedly tried to contact them via phone, email and contact form on their website and had either no reply or she is now asking me to give her the tracking number again and again. After I spoke to her initially, I must have thrown the number away trusting they will honour their own terms and conditions. How wrong I was! I have opened a dispute with PayPal which I used to pay for the order and am hoping they have more luck. My advice: Stay away from them! Being German myself I am absolutely disgusted and embarrassed by how they behave!
Edit: I did receive the refund but what a hassle. I do not recognise my opening a dispute with PayPal as a valid argument for the delay as I opened the dispute after 14 days (which in itself is an exaggerated amount of time (look at the competition, people!!!)) In any case, I am disappointed in the organisation and behaviour by a German company as you do represent my country’s values and standards in the UK to British customers and this is simply not good enough!read more
Faulty item and difficulties in…
Reviewed on 2021-05-02T14:41:20
Faulty item and difficulties in contacting customer service. I ordered a pair of size 5 shoes on 20th March for my daughter for her return to school.The shoes arrived fine, she tried them on and was happy with the fit. However since the arrival and trying them on, we have discovered that we have been sent two odd sized shoes- a size 4 and a size 7 and not even the size 5 that we asked for.
I have emailed customer service twice about this matter and received no reply or acknowledgement of my email. My daughter now does not have any school shoes that fit and I am no further forward on receiving a refund or replacement for the item.read more
WAS WITH MY WIFE WHO COULD ONLY FIND 1…
Reviewed on 2021-04-25T19:55:03
WAS WITH MY WIFE WHO COULD ONLY FIND 1 TRAINER SHE ASKED PATRICIA FOR HELP THIS LADY WENT TO THESTORES AND COME BACK WITH THE OTHER TRAINER MY WIFE WAS VERY HAPPY SERVICE WAS GREAT THIS IS WHY 5 STARSread more
Reviewed on 2021-04-23T06:59:36
Had to receive shoes in 2 days, 6 days later still nothing, customer service answer that the package is here but no one noticed me,they give me a code to get it and when I arrive to get the package I am told they didn't give the tracking number !!! When you can't wal well and have to go back and forth places and use money to call 3 times it's really a bother... other services just sent a text, no need to do anything !!!read more
Hurtig levering og billig pris
Reviewed on 2021-03-30T22:42:42
Hurtig levering og billig pris, what not to like ?