Cuisinart is bad for business
Reviewed on 2021-05-13T18:51:07
Cuisinart is bad for business. I will NEVER purchase ANY of their product. Rude customer service,bad product, bad attitude, bad manner. DO NOT buy this product. I am disapproving this product if you purchase it, you will be disappointed.read more
Bought a small cuisineart grinder and…
Reviewed on 2021-05-07T00:35:09
Bought a small cuisineart grinder and never worked well and now not at all
Reviewed on 2021-04-26T15:16:23
We really enjoy using our machine. Makes excellent loaves! We like the feature that means you can set the time for when a loaf is made.The user interface is simple to use tooread more
£250 machine broke after three uses!!!
Reviewed on 2021-04-24T07:11:25
I’m so disappointed with this company!! I ordered a Cuisinart FP1300U food processor from A.O as it was £250 and I couldn’t afford that upfront.I had searched extensively for a good food processor and this company seemed to have really good reviews. I wish I had seen this Trust Pilot page before I purchased!! I bought it in January and have used it a grand total of three times before it just went dead and stopped working! As per A.O’s instruction I contacted cuisinart through their ‘customer service’ email and got an auto reply saying they try to respond in 24 hours but due to the pandemic things might take 5 days to respond. Well it’s been 14 days! No one has had the decency to respond to my email. They say their phone lines are on a ‘limited’ service due to the pandemic (I see this as an excuse as everyone will use to that deny responsibility) and what are these people doing if they are not in the call centre? You can still write an email if you are working from home! I took to Twitter after the lack of response and I have also had zero reply. Hugely disappointed, especially after spending so much money on it!! I will be taking this up with the ombudsman, and A.O until this matter is resolved. It’s definitely not the last you will be hearing from me on this!read more
Cuisinart espresso maker...horrible customer service
Reviewed on 2021-03-24T19:34:17
I received a Cuisinart espresso maker as a Christmas gift. I have been trying to replace it as the coffee grinds accumulate in my coffee cups.Their customer service is horrible. I have never seen this, such disrespect of their customers. I called them and the Customer service rep said to write to Conair and that they would send me a prepaid box and replace my machine. I wrote to them a month ago explaining what I was told, they gave me an answer that had nothing to do with what I asked, I sent another email, asking for specific information, I never received an answer..when you try to call them, they always experience a higher than usual call volume ...I will never by any CONAIR products again (They own Cuisinart)read more
Cookware is so so, customer service is miserable!
Reviewed on 2021-03-24T10:06:47
Cookware is so so. We used consumer reports. They aren’t the “consumer reports” of a decade ago.More and more they aren’t the place to go but I digress.
Heres the issue. We followed the instructions to season the cookware on the instructions. The oil turned into a gummy mess we could’t remove. Called customer service and after 3 different phone calls they agreed to replace ALL of our cookware. Great we thought. Not so fast!
We had an 11 piece green gourmet set and a 12” frying pan of the same type. We received the frying pan. They sent the induction version but ok. Never sent the set. We called.
They denied that the full set was ever discussed, OMG! , and that they would replace. All of this was completely untrue down to the core. 3 calls, 2 different representatives that apparently didn’t take notes.
I explained to this belligerent final representative what had transpired and she all but called me a lier. I finally had enough of her “opinions” and wanted to speak to a supervisor....she hung up.
Buyer Beware!read more
Reviewed on 2021-03-03T08:43:50
Ordering is easy - the website works well. It has plenty of images of the products and gives all the information that you need.
The devices (a hand blender and a mini-chopper)are pleasingly styled and reasonably well designed though the 'lock' button on the blender is perhaps a safety feature too far. The blender charged in no time at all and has all of the gadgets that you need.
Delivery was also far quicker and smoother than I expected.
All of this points to four or even five stars.
The Achilles' heel of these products (and so many others) is the 'Made in PRC' stamp. This is almost a guarantee of shoddy manufacture and so it proves here. The rubber covering of the buttons on the chopper are frayed and the script already fading. The power button on the blender seems to work only intermittently. The balloon whisk might as well be made of string, for all its rigidity.
These are expensive items (the blender comes in at 100 notes). Wherever they are manufactured, the build quality should be rather better.read more
Waiting months for a 4 slice toaster
Reviewed on 2021-02-20T19:05:06
I was told beginning of November that cuisinart would replace a 4 slice toaster that only 2 slices were working.They said cut the cord and send pic, which I did. Time frame was 10 days. It is the 20th of February and all contact I have with them is it’s on back order how long for a back order? At least I had 2 slice toaster now nothing. I know they have similar 4 slice toasters which could be replaced with. But they would rather have their customers waiting for months. Very poor customer service. .read more