Review (April 2024)

Shop crate and barrel to find everything you need to outfit your home. browse furniture, home decor, cookware, dinnerware, wedding registry and more.

1.64B

Estimated Revenue

8.49M

Website Visitors

1.4/5

Trustpilot Score

What do we know about Crate and Barrel?

Estimated Revenue (2020)

$1.64B

Total Employees

4700

Founded

1962

Industry

Retail

Location

Northbrook, United States

About

Crate and Barrel: Land of Nod has come home to Crate & Barrel. Crate and Kids is a new destination for high quality baby and kids furniture and decor. Available in 40+ stores.

Social Links

Alexa Ranking: 2600

What is Crate and Barrel's Revenue?

Crate and Barrel's estimated revenue for 2023 is $1.64B.

What does Crate and Barrel do?

At Crate and Barrel, we help people love how they live in moments that matter. Founded in 1962, Crate and Barrel, Holdings (CBH) is an industry-leading home furnishings specialty retailer, including the brands Crate and Barrel, Crate and Kids, CB2, and Hudson and Grace. A leader in omnichannel retail and direct marketing, we believe in the experience of physical stores and embracing the customer experience by offering inspired living across all of our platforms. From curated product sourcing and production to custom delivery and set-up in more than 90 countries, our 7,500 talented associates form the dynamic teams that keep our company running and growing. Today, Crate and Barrel, Holdings is owned by the Otto Group, a Hamburg, Germany based global family of retailers and retail-related service providers focused on digital innovation, technology, sustainability and corporate responsibility. We operate more than 100 stores throughout the U.S. and Canada, and hold international franchise locations in nine countries, including six franchise eCommerce platforms. To learn more about Crate and Barrel, visit www.crateandbarrel.com. To become a part of our family of brands, visit our careers site at www.jobs.crateandbarrel.com and www.jobs.cb2.com

What are the monthly traffic metrics for Crateandbarrel?

6/mo Traffic Growth

10.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

8M

Time on Site

3.9Mins

Bounce Rate

48%

How fast is Crateandbarrel growing?

Crateandbarrel has grown by 0.2% in the last 6 months according to SimilarWeb.

How do people interact with Crateandbarrel?

Last month, Crateandbarrel received 8M visitors who spent an average of 3.9 minutes on the website and visited 4.0 different pages per session. Overall, 48% of people bounce on the first visit.

How do people find Crateandbarrel?

3M people (35%) visit Crateandbarrel directly. 4.1M (48%) people search for them in Google. Whereas, 249.7k (3%) discover Crateandbarrel through Facebook, Reddit, and YouTube. 252.7k (3%) visitors come from Crateandbarrel's email newsletters. Finally, 327.3k (3.9%) people come from affiliates and or paid referrals.

Who uses Crateandbarrel?

Crateandbarrel's top market is the United States and they receive 8.1M (95.5%) people.
Then the 2nd is Canada with 106.2k (1.3%).
The 3rd is is United Kingdom with 25.2k (0.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Crateandbarrel's ads on Google?

Google Ads

Crate & Barrel® - Make Your House Into A Home‎

https://www.crateandbarrel.com/

Shop Furniture, Home Decor, Cookware, Dinnerware, Wedding Registry and More. Types: Furniture, Decor, Wedding Registry, Cookware, Dinnerware

CrateandBarrel.com | Crate & Barrel® | Shop Online Today‎

https://www.crateandbarrel.com/

Shop Furniture, Home Decor, Cookware, Dinnerware, Wedding Registry and More. 100's of Items Ship Free. Baby & Kid Gift Ideas. Holiday Gift Guide. Custom Upholstery. Entertaining Essentials. Free In-Store Pickup. Gift Cards & e-Gift Cards. Categories: Furn

Crate&kids - Kids Desks | Shop Kids Products Now | CrateandBarrel.com‎

https://www.crateandbarrel.com/search

Shop Quality Kids Decor, Furniture, and More at Crate&kids. Transitional Furniture. Unique Designs.

Crate&kids - Kids Desks | Shop Kids Products Now.‎

https://www.crateandbarrel.com/search

Shop Quality Kids Decor, Furniture, and More at Crate&kids. Track Order. Get Catalogs. Compare Products. 24/7 Chat Support. Gift Cards Available. Full Range Of Styles. Download App.

Crate&kids - Baby Cribs | Shop Our New Arrivals Today

https://www.crateandbarrel.com/kids/search

Furniture, Decor, & Toys Your Little Ones Will Love. Shop Today! Quality Kids Furniture and Decor With One-of-a-Kind Style. Transitional Furniture. Stylish Baby & Kids Decor. Baby Cribs & Bassinets. Free In Store Pickup. Unique Designs.

What do Crateandbarrel's customers say about them?

Review Score

1.4/5

Total Reviews

171

Info

Crate and Barrel
5 Star
0.0%
4 Star
5.0%
3 Star
5.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
customer

Downright Lies about Delivery Timelines

Reviewed on 2021-04-07T16:41:04

"It will be there the first week of February" "Delivery one week away" This same song and dance has been going on for months now.They string you along with "one week until delivery" so you don't cancel, but they know that the furniture delivery has no date in sight. Honestly with all of the other furniture shops that offer similar pieces, why would anyone shop here? Unless they fix it (I expect they won't), I'll just go down the street to the 10 others just like C&B
read more
Kris Kuhl

SCAM ALERT!!!!!! CRATE & BARRE

Reviewed on 2021-04-06T17:15:12

To all who may be considering shopping at Crate & Barrel DON'T! SCAM ALERT!!!!!! CRATE & BARREL Thiscompany has unethical practices that involve bait n switch tactics which are highly illegal. The customer service is null from the customer service department to the CEO. Apparently, us customers are a bother. Too many meetings? Last I checked any retail store should be on top of every customer issue. Crate & Barrel loves to boast about the Lounge II sofa and ottomans. They are not quality, made in N.C but pure junk. Corners of furniture the fabric just tear at the seams and the frame broke all because of manufacture defect. We bought the Lounge II, two Ottomans, a $450 delivery charge, a Large sheepskin rug, a large area plush rug, and pillows. Charged it all on the new credit we opened with them. When you attempt to get your furniture serviced you will be told " We are having trouble finding a furniture medic and will let you know when we do OR you can accept 50% off your purchase for an instore credit and lose the delivery fee. = Bait n Switch I will be reporting this company to the BBB and the AG of Florida. Please spread the word to any friends and loved ones who may be considering Crate & Barrel. Kris
read more
Lizzie

Backorder is going on a full year now

Reviewed on 2021-04-05T21:09:39

Ordered a $600 Kitchenaid in Nov 2020 for Christmas. Didn't arrive for the holiday, was backordered until January,and then backordered two more times to mid-April. Just got notified this won't ship until mid-October. THATS A YEAR we've been waiting!!! No apologies, explanation, or discount - how do they run a business like this?!
read more
Tao Huang

I order a few chairs from them more…

Reviewed on 2021-04-03T14:11:58

I order a few chairs from them more than 6 months, I am still waiting for delivery.They promised at maximum it will take 8 weeks, what a liar. I believe that they have financial problem, what they are doing is actually connecting your money to deal with their financial problem, they don’t intention ever deliver. Don’t be a sucker like I am!
read more
Robert

Nice Furniture, Terrible service and support.

Reviewed on 2021-04-01T19:37:57

Bought a coffee table and side table in February. On the site it stated they would be in stock mid March.Then I find out it will not be delivered until April 7. Next surprise is the base of the side table is not available until beginning of March. Now I find out that they have the base but not the top. While talking to customer service they told me they would waive one of the delivery fees. What the ***, why would there be 2 delivery fees if the products were supposed to ship together. If you want nice furniture and bad service this is the company for you.
read more
Ella

Eight months of delays so far

Reviewed on 2021-04-01T17:39:27

Same experience as hundreds of others, we were charged several thousand dollars upfront last October for a couch.Estimated delivery was January, then February, then March, then April, now JUNE. That’s eight months and counting for something we had to pay for in advance. Customer service has been downright rude to me, if they even bother to respond at all. Such a frustrating experience, and we have no recourse since it’s non-refundable and we used a C&B credit card.
read more
Arty Freed

Delivery...forget about it!

Reviewed on 2021-03-30T12:52:53

Ordered 3 pieces of furniture in December. Original delivery mid February, then end February, then mid March,then end march now no date at all. Meanwhile Crate & Barrel is earning interest on all of our deposit money which includes prepaid shipping. I would never buy from C&B again.
read more
Samir Agrawal

I wish i could give minus

Reviewed on 2021-03-28T20:24:02

I wish i could give minus . The order shipdate keeps moving one week and now its 2.5months. Wow.And now they say one week, i am like is it guaranteed. The agent says no. And i am like why do u even say the date when u r not even sure
read more

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