Review (August 2025)
The ultimate transport app - iphone / android / web
50M
Estimated Revenue
1.07M
Website Visitors
2.8/5
Trustpilot Score
What do we know about Citymapper?
What is Citymapper's Revenue?
Citymapper's estimated revenue for 2024 is $50M.
What does Citymapper do?
MAKING CITIES USABLE Cities are complicated. We're using the power of mobile and data to help humans survive and master them. We're building the best app (http://citymapper.com/apps), with the best routing, and the best data in the cities where we can make a difference. We're a small dedicated team, with HQ in London, and some based around the cities (http://citymapper.com/cities) of the world, with backgrounds in transport, Google, startups, apps, design, investing and academia. We're motivated by solving hard fundamental everyday problems that improve the quality of people's lives. We like simplifying complexity, reinventing user experience, working with data, shipping fast, and humanising a serious space. We're venture capital backed (https://medium.com/@Citymapper/getting-from-a-to-series-b-883393164276#) by Index Ventures, Benchmark Capital, Balderton Capital, Connect Ventures, and various angel investors, including Yuri Milner, Xavier Niel and Michael Lynton. We are interested in the person more than the role so do not let the job descriptions hold you back, some of the best opportunities are not listed. We pay competitively and provide equity/ stock options to all employees. We get a lot of applications so our apologies if we are not able to get back to you. Finding quality referrals and recommendations is a better way to get our attention than just applying here. To all recruitment agencies: we don't accept agency resumes, and will not be responsible for any fees related to unsolicited resumes. www.citymapper.com/jobs
What are the monthly traffic metrics for Citymapper?
6/mo Traffic Growth
-2.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
2.6Mins
Pages per Visit
4.0
Bounce Rate
36%
How fast is Citymapper growing?
Citymapper has grown by -45.1% in the last 6 months according to SimilarWeb.
How do people interact with Citymapper?
Last month, Citymapper received 1M visitors who spent an average of 2.6 minutes on the website and visited 4.0 different pages per session. Overall, 36% of people bounce on the first visit.
How do people find Citymapper?
620.1k people (58%) visit Citymapper directly. 412.3k (39%) people search for them in Google. Whereas, 9.9k (1%) discover Citymapper through Facebook, Reddit, and YouTube. 1.7k (0%) visitors come from Citymapper's email newsletters. Finally, 198.7 (0.0%) people come from affiliates and or paid referrals.
Who uses Citymapper?
Citymapper's top market is the United Kingdom and they receive 548.9k (51.3%) people.Then the 2nd is France with 307.2k (28.7%).The 3rd is is United States with 54.7k (5.1%).
Traffic Growth (last 6 months)
What do Citymapper's customers say about them?
Review Score
2.8/5
Total Reviews
13
Info
Citymapper5 Star
38.5%
4 Star
7.7%
3 Star
0.0%
2 Star
0.0%
1 Star
53.8%
Read reviews that mention
KS
Still charging me despite me cancelling…
Reviewed on 2021-03-20T22:57:37
Still charging me despite me cancelling my subscription weeks ago and won't even respond to my messages - horrible customer service,taking my whole company off their scheme.
read more
T Marano
avoid.
Reviewed on 2020-09-30T09:09:14
Even after the payment they will not filter transaction and you will get overcharged by TFL.
I hadto:
Ask a new credit card as the bank suggested was a scam warning.
Asked TFL for a refund that will take 15-20 days to be approved.
Communicated via email with Citymapper with Sarah (that seems she will not transfer you to any other departments, being unhelpful and complicate the entire process to get my money back).
read more
Elodie C
This app is underrated!
Reviewed on 2020-08-11T10:47:26
I haven't tried their travel card before which seems to be generating a lot of the negative reviews,but that aside, I think this app is underrated! It is much more accurate than Google Maps, and always seems to have the best routes whereas Google does some strange things sometimes.
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Sa75wah
Super useful app
Reviewed on 2020-05-06T16:47:46
Super useful app, does load more than the transportation. Take in account the freeload options (rental bike,scooter, cars). Give you super accurate instruction (which wagon to take to be in front of the exits,...). Works all around the world. They keep loading more and more cities!
A must when travelling.
read more
Alex Young
Great App
Reviewed on 2020-04-27T15:56:37
Super useful
Shabne
Absolute scam
Reviewed on 2020-04-07T06:51:42
Absolute scam. Will keep charging you even after you try to cancel their service. Don't sign up forthis!
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Arziom Cristofaro
the worst service ever
Reviewed on 2020-03-06T17:00:49
I tried this service cause my friend suggested me. But when I su received my card and I start to use it,they continually charged extra money from my card with no reason! ABSOLUTELY THE WORST SERVICE EVER!!! Don’t use it, they con steal money from you card!!!
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Alex
Do not get the travelcard, it WILL cost you more than Oyster
Reviewed on 2020-02-04T16:55:17
Firstly you'll be lucky if you actually get the physical card, because if you don't and you try to useApple Pay you have an immediate extra charge on top of the money you've already paid.
Secondly make sure the tap point recognises the apple pay, because if not you will need to wait 4 weeks for a "replacement" card from your original so that you can then register it with TFL to request the refund.
Then if you try and cancel the pass, they'll continue to take the money anyway, you'll need to cancel the DD.
read more
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