Review (May 2024)

Shop chewy for the best pet supplies ranging from pet food, toys and treats to litter, aquariums, and pet supplements plus so much more! if you have a pet-or soon will-you've come to the right place. shop for all of your pet needs at chewy's online pet store. free shipping on orders $49+, low prices and the best customer service!

3.7B

Estimated Revenue

54.48M

Website Visitors

3.6/5

Trustpilot Score

What do we know about Chewy?

Estimated Revenue (2020)

$3.7B

Total Employees

5900

Founded

2011

Industry

Retail

Location

Dania Beach, United States

About

Chewy: Shop Chewy for the best pet supplies ranging from pet food, toys and treats to litter, aquariums, and pet supplements plus so much more! If you have a pet-or soon will-you've come to the right place. Shop for all of your pet needs at Chewy's online pet store. FREE shipping on orders $49+, low prices and the BEST customer service!

Social Links

Alexa Ranking: 1727

What is Chewy's Revenue?

Chewy's estimated revenue for 2023 is $3.7B.

What does Chewy do?

Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 45,000 items (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer. Our commitment to customer service is the core of our brand, and our customers love us for it. We "WOW" pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. As an e­-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers' experience. From an easy­ to­ navigate website and highly­ rated mobile apps, to detailed order tracking and personalized "Pet Profile" features, we are transforming the way pet parents shop. We're also growing — fast. No longer a young pup, we're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of diverse team members, responsible for driving our latest innovations and customer experiences.

What are the monthly traffic metrics for Chewy?

6/mo Traffic Growth

4.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

54M

Time on Site

4.4Mins

Bounce Rate

47%

How fast is Chewy growing?

Chewy has grown by 7.1% in the last 6 months according to SimilarWeb.

How do people interact with Chewy?

Last month, Chewy received 54M visitors who spent an average of 4.4 minutes on the website and visited 5.0 different pages per session. Overall, 47% of people bounce on the first visit.

How do people find Chewy?

30M people (55%) visit Chewy directly. 17.5M (32%) people search for them in Google. Whereas, 1.3M (2%) discover Chewy through Facebook, Reddit, and YouTube. 1.8M (3%) visitors come from Chewy's email newsletters. Finally, 1.5M (2.7%) people come from affiliates and or paid referrals.

Who uses Chewy?

Chewy's top market is the United States and they receive 53.1M (97.4%) people.
Then the 2nd is Canada with 385.7k (0.7%).
The 3rd is is United Kingdom with 149.3k (0.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Chewy's ads on Google?

Google Ads

Best Cat Trees at Chewy - 40% Off - Get Gifting & Save

https://www.chewy.com/b/best-selling-cat-trees-condos-12830

Shop Chewy for Wag-Worthy Finds, Purrfect Presents, Must-Have Pet-Parent Gifts & More. Give Your Kitty the Added Climb and Elevation in the Comfort and Safety of Your Home.

Cat Tree - 30% Off, Free 1-2 Day Shipping‎

https://www.chewy.com/b/trees-condos-scratchers-456?gclid=EAIaIQobChMIgv6Ti6zb3gIVRLDtCh1P6wkzEAAYASAAEgK1-_D_BwE

- Order accuracy: 95–100% Cat Tree, Low Prices, Fast, Free 1-2 Day Shipping & 24/7 Expert Help, Shop Now! Free Shipping. Deal: 30% off your first Autoship

Cat Trees - 30% Off Today & Free Shipping.‎

https://www.chewy.com/app/content/cat-spaces?gclid=EAIaIQobChMIoY_jsdKY5QIVQuDtCh1JUw8AEAAYASAAEgIhp_D_BwE

Cat Trees, Low Prices, Fast, Free 1-2 Day Shipping & 24/7 Expert Help, Shop Now! Free Returns. 30% Off First Autoship. 24/7 Customer Service.

Dog Beds at Chewy - Up to 40% Off Ends in 4 days

https://www.chewy.com/b/beds-365

Chewy Blue Box Event Brings the Deals for Your Pets. Hurry, Deals End in 4 days.

Doggie Beds on Sale at Chewy.com - Low Prices and Free Shipping.‎

https://www.chewy.com/b/beds-365

Doggie Beds, Low Prices, Free 1-2 Day Shipping and 24/7 Expert Support, Shop Today! Top Pet Brands · Overall 10/10 · Amazing Prices · 24/7 Customer Service · Free Returns

What do Chewy's customers say about them?

Review Score

3.6/5

Total Reviews

9277

Info

Chewy.com
5 Star
55.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
40.0%
Read reviews that mention
Jenna

Have always had a great experience with…

Reviewed on 2021-04-05T21:02:00

Have always had a great experience with Chewy. Orders come in extremely fast. They even sent a handwritten letter for my pups birthday on the 10th.
read more
Jeannette Tamborello

Chewy has always been 100% there for me…

Reviewed on 2021-04-05T20:10:43

Chewy has always been 100% there for me with my orders and my shipments and my questions,but this time they've outdone themselves. I called them to cancel my order as my little dog had passed away. Several days later I received a dozen roses in a vase with a beautiful card from them. I cannot find enough words to say just how much it meant to me for them to reach out and offer me a beautiful bouquet of consolation. Thank you, Chewy.
read more
Berit Carrasco

Excellent customer service!!

Reviewed on 2021-04-05T16:15:39

I ordered 4 months worth of my dog's meds plus several dog treats from Chewy last week.I received the treats the very next day. Sadly, my dog died the day after that. Since the meds hadn't yet shipped, I called to cancel the prescription order. Not only did they cancel the order right away, they also offered to refund me the price of the treats, too, even though I had already received them. Wonderful customer service! Then not only that, but the very next day I received a beautiful bouquet of flowers with a condolence note. Again, I was blown away by their customer service! They'll have my business for life.
read more
Selene Cullen

My new go to pet store

Reviewed on 2021-04-05T13:19:19

I purchased nearly everything for my cat through Chewy.com, and I couldn't be happier with the experience.They got everything to me quickly despite a huge winter storm, and the customer service was really helpful. I really appreciate that you get to talk to a real person when you call customer service, instead of a robot. Definitely will use Chewy again!
read more
Lori Healy

Never use the pharmacy at Chewie

Reviewed on 2021-04-04T16:44:22

Never use the pharmacy at Chewie. I sent my prescription into them and they said they never received it.Before I sent it I had asked to send it digitally and they refused and said they had no way of doing that. My dog has been out two months of medication and they said they never received my prescription, they are liars!
read more
Carlea Nicole Stafford

20 claws up for chewy

Reviewed on 2021-04-04T03:51:09

I am definitely a big fan of chewy you can buy things in bulk and set a timer for when you will get a new shipment of safe food automatically I really do you like chewy.Com and I love how I can either have a nap or just use a website if I do not want to use up any space on my phone my phone has a lot of space though so having the app really doesn't affect it because the app isn't even that big
read more
Diane M Tuttle

Have never waited this long for…

Reviewed on 2021-04-04T02:30:21

Have never waited this long for delivery from Chewy. My cart has been awaiting delivery 1.4 miles from my house since Sat morning.Now Sat. @ 10:30 pm and no delivery.
read more
Rob Miller

Thought you were great but now that the…

Reviewed on 2021-04-03T21:03:59

Thought you were great but now that the company is backing cancel culture I'll never use your serviceagain Bye Bye ?
read more

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