Review (April 2024)

Chase online; credit cards, mortgages, commercial banking, auto loans, investing & retirement planning, checking and business banking.

82.8B

Estimated Revenue

186.54M

Website Visitors

1.3/5

Trustpilot Score

What do we know about Chase?

Estimated Revenue (2020)

$82.8B

Total Employees

24000

Founded

2000

Industry

Financial Services

Location

New York, United States

About

Chase: Chase online; credit cards, mortgages, commercial banking, auto loans, investing & retirement planning, checking and business banking./>

Social Links

Alexa Ranking: 63

What is Chase's Revenue?

Chase's estimated revenue for 2023 is $82.8B.

What does Chase do?

Our mission is to create engaged, lifelong experiences. We serve nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. For customer service, contact us via chase.com/customerservice. See full social media terms and conditions at chase.com/socialterms. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

What are the monthly traffic metrics for Chase?

6/mo Traffic Growth

-8.80%

All Time Traffic Growth

Create Free Account

Monthly Hits

187M

Time on Site

7.0Mins

Bounce Rate

14%

How fast is Chase growing?

Chase has grown by -9.9% in the last 6 months according to SimilarWeb.

How do people interact with Chase?

Last month, Chase received 187M visitors who spent an average of 7.0 minutes on the website and visited 10.0 different pages per session. Overall, 14% of people bounce on the first visit.

How do people find Chase?

161.1M people (86%) visit Chase directly. 19.8M (11%) people search for them in Google. Whereas, 622.3k (0%) discover Chase through Facebook, Reddit, and YouTube. 2.2M (1%) visitors come from Chase's email newsletters. Finally, 615.6k (0.3%) people come from affiliates and or paid referrals.

Who uses Chase?

Chase's top market is the United States and they receive 183.9M (98.6%) people.
Then the 2nd is Canada with 250.1k (0.1%).
The 3rd is is India with 215.3k (0.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Chase's ads on Google?

Google Ads

Chase.com | CHASE® Credit Cards | Find the Right Card for You‎

https://creditcards.chase.com/

Travel, Cash Back & Rewards Cards. Learn More About Chase® Credit Cards Today! Pre-Qualified Offers · 24/7 Customer Service · Chip-Enabled Security Types: Hotel Credit Cards, Airline Credit Cards, Cash Back Credit Cards, Rewards Credit Cards, Balance Tran

Chase.com | CHASE® Credit Cards | Become A Chase® Cardmember‎

https://creditcards.chase.com/

Check Out The Great Benefits Chase® Credit Cards Have To Offer. Learn More! Small Business. Low Intro APR. Rewards Cards. Travel Rewards. No Annual Fee. Cash Back Rewards. Airline Cards. Hotel Cards. Apply Online. 24/7 Customer Service.

CHASE® Credit Cards - Compare Our Credit Card Offers - chase.com‎

https://creditcards.chase.com/credit-cards/home?CELL=603Z&HT5N=VK0WN8

Choose From Our Wide Variety Of 22 Cards With Rewards For Everyone. Learn More! 24/7 Customer Service · Airline Credit Cards · Hotel Credit Cards · Chip-Enabled Security Types: Balance Transfer Cards, Cash Back Credit Cards, Rewards Credit Cards

CHASE® Credit Cards | Get the Right Card for You‎

https://creditcards.chase.com/

Choose From Our Wide Variety Of 26 Credit Cards With The Rewards You Want! Airline Cards. Hotel Cards. Apply Online. Low Intro APR. Contactless. No Annual Fee. Cash Back Rewards. Rewards Cards. 24/7 Customer Service. Small Business.

CHASE® Credit Cards | Find the Right Card for You‎

https://creditcards.chase.com/

Compare Chase Credit Card Offers To Find The Best Card For You. Learn More Today. Travel, Cash Back & Rewards Cards. We Have Something for You. Learn More! Apply Online. Contactless. Low Intro APR. Hotel Cards. 24/7 Customer Service. Small Business.

What do Chase's customers say about them?

Review Score

1.3/5

Total Reviews

355

Info

Chase
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Noneya

I will no longer bank with Chase

Reviewed on 2021-04-06T15:50:31

I will no longer bank with Chase, Citibank, etc. ever again. Don't care if you recant your ridiculous insertion into Government Affairs,but you are dead wrong. Americans will support businesses (over all shapes, sizes and colors) based on product, value and customer service NOT YOUR STUPID WOKE VIEWS! Bye Bye!
read more
Doug

No loyalty to customers!

Reviewed on 2021-04-03T03:47:27

I have had a Chase visa credit card for over 20 years. I have paid every month on time and have a good credit rating.Last month my mailed check did not arrive before the due date and Chase instantly froze my account, hit me with all the late fees, and rejected charges. This is not how you treat a loyal customer of 20 years. In my opinion this is a greedy company that only cares about maximizing profit at any cost and as no loyalty to customers. I would avoid this company. I have cancelled my account with them. I recommend everyone do the same.
read more
279carver

Horrible banking practices

Reviewed on 2021-04-01T22:24:11

Horrible is an understatement at this point... Bank made a huge error on issuing a cashier's check andnow has the customer waiting as they "research" for more than 15 days since the account was closed. The attitude and rudeness are at another level when it comes to even try to solve the issue. Had this been a payment late oh my the horror of fees and fines that they would bury a layman like myself is not unknown to people. Seriously how much is too much when it comes to banks. Why are there no late fees and repercussions to the bank when they don't pay up on time???
read more
Shawn Byrne

Best Bank Ever.

Reviewed on 2021-04-01T00:57:04

I've had bad experiences with other banks. Chase has always been good to us and everyone in my familyuses chase which makes it easy for us to move money between families =)
read more
Danielle Bedford

Chase charged me $1000 in interest on…

Reviewed on 2021-03-30T20:27:56

Chase charged me $1000 in interest on my Southwest credit card. They would not give me a hardship payment plan because of the pandemic.I was unable to get work but paid my payment from my unemployment. They made my payments 3 times the amount and reported to the 3 credit bureaus that my account was deliquent. They closed the account, reduced the limit and was trying to charge it off so they could get more money and further damage my credit. If I'm willing to pay my bill, I think this was really unfair.
read more
Julie King

Out of the blue - left high and dry overseas by Chase

Reviewed on 2021-03-30T19:53:59

Right now I have been totally frozen out of my Chase online account and bank card for some kind of fraud something.They won't tell me why, they have no way to help me - literally the "customer service" manager's words. I'm overseas totally high and dry. No other account through which to get money. They won't take my passport number, my drivers licence, my social security number - no means of facial identity. They won't let me call them and they "can't" call me internationally. There is "no one else available" - anywhere in the bank, I'm told - who is "available" to help. I've been on the phone asking about ways to solve this for 1.25 hours now and it is still unresolved. I can provide any number of other "Know Your Client" documents - and they won't accept anything. You have got to be kidding me.
read more
Faye Sultan

This is by far the worst banking…

Reviewed on 2021-03-23T19:52:15

This is by far the worst banking experience I have EVER been through. I cannot even. Some highlights: taking my money,randomly closing my account, & making me call customer service for hours. What's the point of online banking if I have to go into a bank branch every single time I want to use my account? Save yourself the headache. Go elsewhere.
read more
David McCoy

My employee depoisted her paycheck vis…

Reviewed on 2021-03-23T16:57:38

My employee depoisted her paycheck vis the app at Chase. One week later she received a notice stating the check was not good.It said it was missing part of the account number on the check. The account number was on the check correctly. The computer at Chase read it wroing. When i called to talk to Chase they only said the check was missing numbers. It was not missing numbers. So i called Chase again and i talked to a manager named, Vietricha, he said he was not allowed to give me his employee number or last name even though the girl i talked to 2 minutes before at Chase gave me her employee number. They refused to take any responisbility for their error. They do not even have recouse for thier actions. They did not offer any assistance to fix their error or reverse any charges. They simply stated to get a new check and deposit that but since she has bounced checks now it will take 10 days for the new check to clear. Thus now i have implemeneted a policy that none of my employees can use Chase bank to deposit their payroll checks. I will not longer accept checks from Chase from my clients. Of course, i am closing all my bank accounts at Chase and will glady share this story with everyone. Thanks for absolutel nothing Chase. Worst bank ever.
read more

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