Avoid if you need to be on time
Reviewed on 2020-11-27T15:14:08
It was a few years ago that I booked my tickets to Portugal with this airline.
On the outward journey,20 hrs' delay.
On return, 24 hrs.
Never once had such long delays and never once seen such irresponsible, unprofessional handling of the delays.
I'll never forget the long, cold night hours I had to spend at the pudong airport not knowing when I would ever get on the plan. Only a tiny, thin blanket was given out and it was too cold to sleep.
I'll never forget the exhausting early morning hours when the staff just sent us to random directions and we had to wander off here and there not knowing what was happening.
Eventually, the staff told us we would get a hotel room but the long cue for hotel taxis were appalling. Got to the hotel so late that I had only two hours' sleep and had to head back to the airport. And the plane got delayed again.
After so many delays, it felt like a miracle just to be back home.read more
Amazing service and the cheapest fares
Reviewed on 2020-07-24T15:32:24
We used China Eastern for our holiday to Australia, the tickets were much cheaper than its competitors,plus we got to spend the day in Shanghai between flights. The service on board was excellent, the crew are really helpful and more than happy to provide extra food and drinks if you’re still hungry after they’ve handed out the meals. I enjoyed most of the food provided, it was a bit strange having noodles for breakfast but it’s ok, also unlike western airlines the bread rolls are warm and fresh which was much nicer.
When flying with China Eastern not only are they often the cheapest but they don’t charge for seats which saves a small fortune as you’ll know if you’ve ever flown with BA. China Eastern also offer lots of incentives to its regular economy passengers who are booking a flight which has a stopover such as free airport lounges, free shuttles and free food vouchers at the airport.
I highly recommend China Eastern and I’d happily fly with them again in the future.read more
China Eastern Airline Policy is above the Australian Government Order!
Reviewed on 2020-04-03T22:50:45
I bought the ticket on 14/03/2020 for my mum travelling back to China on 01/04/2020 on China Eastern Airlines MU562 flight.In the evening of 24/03/2020, PM Scott Morrison announced travel restrictions on Australian Citizens and Australia Permanent Residents from 12pm on 25/03/2020. Once I knew the news, I started to contact Trip.com and China Eastern Airlines, to try to get my mum’s ticket refunded. I even made multiple international phones to call China Eastern Airlines, try to get the ticket refund in full, as it is not my fault to cancel the trip for my mum. China Eastern Airlines staffs repeatedly told me it is not their problem, and their company doesn’t have the policy to provide the full refund due to corona virus special circumstances. One of its supervisor (staff #711018) even told me on the phone that my mum can leave Australia, as long as she is willing to give up her Australian Permanent Residency visa, therefore it is not their problem, and won’t offer the refund in full. My mum is almost 70 years old, I am her only carer. We definitely need to keep my mum’s permanent residency Visa, therefore it is mission impossible for mum to travel on that flight. It is Australian Government Travel Restriction order! China Eastern Airlines has put its policy above Australian Government order! What a shameless response I got from the Airline!read more
I absolutely love China Eastern
Reviewed on 2020-03-27T18:15:36
I absolutely love China Eastern
I have been China Eastern all my life and they’ve never failed toImpress.impres!read more
No Service and unflexible
Reviewed on 2020-02-20T17:05:46
Really the worst experience i had with a airline. a flight was changed by time and the further cancelled.So i had to wait 34 hours for another flight, costs for the hotel i didn't receive from the airline.
in general a very low service and unflexible if there comes problems.
it is not a restaurant, i know, but the food is a disaster, also the board service.
Better choose air china, there i had never problems.
please don't book this incompetence !!!read more
Flight arrived on time and very…
Reviewed on 2020-01-15T10:26:54
Flight arrived on time and very pleasant air staff. Food choices were terrible
Reviewed on 2020-01-09T19:44:26
Like others I had been seduced by the low price but had second thoughts after reading reviews of theairline.
This is how it actually went.
The flight was Gatwick to Bangkok via Shanghai in economy class with a 4 hr layover each way..
My plane took off on time & was quite new, the food served was quite adequate if bland (I’m traveling to get somewhere, not for a gastronomic experience). The same could be said for the in-flight entertainment - enough English movies to keep you occupied.
At Shanghai, transfer was a little more bureaucratic than elsewhere but went quickly & smoothly.The final leg to Bangkok was on time, it had no entertainment but as it was only a 4hr flight didn’t really matter. My checked-in luggage was waiting for me after I cleared immigration.
The return trip was pretty much a repeat of above - although on check-in I was told I would need to go through immigration at Shanghai & check-in again for the final leg to London.
When I tried to do this I was told it was not necessary & directed to the transfer counter. My plane left & arrived on time.
Looking at other reviews it seems that the bad experiences come when there is a “hiccup” in the schedule (transferring between terminals, late or cancelled flights etc). At Shanghai very little English is spoken so it is easy to see how communication difficulties lead to frustration & hostility.
Would I fly with them again ?.
Yes, the main negative (which has nothing to do with the airline) is that the first leg to Shanghai “overshoots” most far-eastern destinations, not only giving a long journey time but the first leg to Shanghai is a brutal 12 hrs.
If there was only a few pounds in it I would choose a middle eastern airline but for the £250 I saved it was a no-brainer.read more
Just flew a return from London to…
Reviewed on 2020-01-01T11:36:58
Just flew a return from London to Singapore via Shanghai, 2x adults and a kid for £850!£500 cheaper than anyprice we have had before. Wasn't expecting the best for this price and reading some of these reviews but was absolutely fine for us. New, clean aircraft with attentive, friendly crew. Very happy and would recommendread more