Responsive and efficient Customer…
Reviewed on 2021-04-29T04:02:40
Responsive and efficient Customer Service!
Sema from customer service is very helpful and responsive,got my tanya heels picked up and fixed under 2 weeks! Can't wait to wear the heels again!read more
Reviewed on 2021-04-11T19:33:44
I made an order for Billy Lime Green bag and to be truly I was very scared and confused after reviews I read here.I made order on Friday and haven’t received shipping number untill Tuesday,I wrote down to byfar customer service and got message from Sema same day, explaining that delay happens just because it was Easter in Germany. When I received my shipping number it take one day to get my order to Great Britain(super fast).So when it come to their customer service and shipping I was very pleased. When it come to the bag, yes it is pricey, and obv byfar is not one of those high brand we all know but the quality is absolutely amazing, from packaging to the product I just adore and love everything. One thing which I wish will change in future, I hope company will have got more transparent information from where they got their materials and how and where the bags are made. For sure I will purchase another byfar bag in the future.read more
Sema from customer service was…
Reviewed on 2021-04-02T14:41:24
Sema from customer service was lovely!? The repair team made my Tanya's look brand new?
Substituted broken shoes within 1 week!
Reviewed on 2021-03-29T12:05:59
My shoes broke after 4th usage. When I emailed the customers service team, not only they were super responsive and helpful,but they sent me a shipment to collect my broken shoes and sent a new pair within one week time! Loved this service, it really made up for my disappointment in seeing my lovely shoes break like thatread more
I would not recommend this online shop…
Reviewed on 2020-09-07T17:48:19
I would not recommend this online shop and here is why:
- I placed an order in June and instead of receiving my order in 3-5 days (as stated on website),it took them 11 days to only ship the item.
- They did not inform me of the delay and only answered (few days later) after I complained. The new shipping date I got from that answer was also missed by several more days!
A thing to note: I was not in the country of delivery and I'm still not, because Corona. As a result of this delay I did not get the chance to get my shoes from the delivery country to where I am until a couple of days ago. (3 month later) If they arrived in 3-5 days, I would have had them in June. I am aware this complication is not their fault, but it is important for my next point.
- Now here's the most important part: I DID NOT GET THE SHOES I PAYED FOR! I ordered a pair of sandals that were on sale knowing I will probably not be able to return them, but I knew my size and I liked them an all of the pictures. They were described as "orange patent leather", however, now that I finally have them here with me, I know that they are not patent leather, they are a very low quality smooth leather and in a much uglier and different shade that what any of the pictures showed.read more
Reviewed on 2020-07-02T22:20:15
Love my boots! Happy with my purchase! Comfy ,stylish and good quality ! Will purchase again!
Reviewed on 2020-06-25T17:46:12
Hello
Never Purchase anything from this company
My first purchase with By Far was bad!I havent received my order
on track show delivered someone whos i dont know
i write to by far team resolve my problem, they are ignored me and answer Dont have responsibility for orders, they say have investigation but not refunded me for this order i havent received they are only say the order delivered , but on delivered signature not my or someone whos i know..
i loss my money and by far not answered my emails
I write on instagram they are very raughly answered me and blocked me
They dont have good service, responsibility
very bad service and shop
i loss my money 384£
On Instagram blocked my profile the big company
By far very bad shop
they are know i right for that not answer this commentread more
Strongly Recommend- Never Purchase anything from this company
Reviewed on 2020-06-19T09:48:01
My first purchase with By Far was okay until I purchased the second time!
The second time I purchased a few items on their website during sale.One bag came so defected with white coatings and scratches - it looked used/worn.
I took pictures on the day I unboxed them and sent photos to By Far - no reply after 2 days so I try sending emails to their different departments.
A total of 6-7 emails were sent across 10 days with no single reply. I ended up have to return the product on my own for a refund as replacing is not an option provided by By Far.
They said on their policy that they will refund once item is reviewed and eligible for refunding, if not they will send the items back to customers. They will send an email to us after reviewing it. Refund will take 5 days after they receive and review the products and confirm eligibility of refund.
After 5 days By Far received (DHL courier confirmed) my returned item, I heard nothing from them. No emails no nothing. I emailed them again and, of course, there is no reply. Now I don’t have a bag nor do I have a refund.
Basically this company just took USD256 from me like theft.
I strongly recommend not to purchase from this company. As a frequent purchaser of luxury items, this is the first time I have issues with any luxury company - or maybe this is why they will never be on the same level as the better luxury brands. There are a lot of better brands out there than this By Far company.
Can’t believe I say this, but Farfetch or Nordstorm have WAY better services than By Far. This company is ridiculous with their ways of handling customers (by ignoring) and unbelievably pricey for the faulty/damaged items that they sent me.read more