Review (May 2024)
Huge savings on over 500,000 home improvement products, knowledgeable customer service 7 days a week, and free shipping offers on faucets, lighting, door hardware, venting, appliances, and much more.
30M
Estimated Revenue
9.26M
Website Visitors
1.5/5
Trustpilot Score
What do we know about Build with Ferguson?
Estimated Revenue (2020)
$30M
Total Employees
760
Founded
2000
Industry
Retail
Location
Chico, United States
About
Build with Ferguson: Huge Savings on over 500,000 Home Improvement products, Knowledgeable Customer Service 7 Days a Week, and FREE shipping offers on Faucets, Lighting, Door Hardware, Venting, Appliances, and much more.
What is Build with Ferguson's Revenue?
Build with Ferguson's estimated revenue for 2023 is $30M.
What does Build with Ferguson do?
Build.com is the fastest-growing online home improvement retailer. We are committed to providing the best selection, unmatched customer service, and the easiest online shopping experience. At Build.com, creative thinking and collaboration are the keys to our success. We continually encourage our employees to contribute their ideas, and we are looking for individuals who want to be part of a team and grow with us as a community. WHY WORK WITH US? At Build.com we're always innovating — blending cutting-edge technology with unparalleled customer service. Our forward-thinking philosophy extends beyond our websites, and we're very proud of the unique work environment we've created. Build.com promotes an open and diverse culture because we know that great ideas can come from everywhere. We're looking for people who share our passion for innovation; people who think big and aren't afraid to take risks. We believe in rewarding hard work and initiative. We know that our success is dependent on our team — that's why we're very selective about whom we ask to join us. If you're passionate, creative, and genuine, we think you'll love working at Build.com CULTURE Build.com is a unique place where we encourage diversity of thought and experiences to grow our business year over year. The drive, motivation, and innovation everyone brings to the table foster the success of Build.com. Our focus on our people creates a strong sense of community where everyone feels supported even when taking risks. We empower people to contribute to their maximum potential and are fully invested in their professional growth PERKS & BENEFITS +Competitive Compensation Packages +Great 401(k), time off and benefits which includes Medical, Dental, Life, Disability, and Vision +Team building and company-wide events +Internal Training programs suited to what you are wanting to develop in +Associate discounts perks +Education reimbursement program +Promote community involvement events
What are the monthly traffic metrics for Build?
6/mo Traffic Growth
-7.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
9M
Time on Site
4.8Mins
Pages per Visit
5.0
Bounce Rate
50%
How fast is Build growing?
Build has grown by 4.6% in the last 6 months according to SimilarWeb.
How do people interact with Build?
Last month, Build received 9M visitors who spent an average of 4.8 minutes on the website and visited 5.0 different pages per session. Overall, 50% of people bounce on the first visit.
How do people find Build?
3.2M people (34%) visit Build directly. 5.4M (58%) people search for them in Google. Whereas, 139.6k (2%) discover Build through Facebook, Reddit, and YouTube. 153.2k (2%) visitors come from Build's email newsletters. Finally, 164k (1.8%) people come from affiliates and or paid referrals.
Who uses Build?
Build's top market is the United States and they receive 9.1M (98.5%) people.Then the 2nd is Canada with 35.1k (0.4%).The 3rd is is India with 8.1k (0.1%).
Traffic Growth (last 6 months)
What are Build's ads on Google?
Google Ads
Ceiling Fan Mega Sale - Black Friday Countdown Deals
https://www.build.com/all-ceiling-fans/c108543?page=browse:category
Remodeling or Building a Home? Look No Further. Find Amazing Selection Online! Low Prices On Name Brands · Fast & Free Shipping
Bathroom Vanity Sale - Many Different Quality Brands
https://www.build.com/bathroom-vanities/c108512?
Incredible Selection of Vanities. On Sale Today, Free S/H Offers! Top Quality Products · Helpful Call Center · Secure online shopping · Upgrade Your Home
Huge Selection of Ceiling Fans - Shop Ceiling Fans Online
https://www.build.com/all-ceiling-fans/c108543
Stylish functional ceiling fans. We've got your style: modern, industrial, traditional!
Bathroom Vanity - Shop Bathroom Vanities
http://www.build.com/index.cfm?page=browse:category&categoryid=108512&source=gg_pl__433266120912_none&s_kwcid=TC%7C20913%7C%7C%7CS%7Cb%7C433266120912
Find Seasonal Tips, DIY Projects & More At Build.com. Begin Your Home Improvement Journey!
Buy Lighting Online - Indoor & Outdoor Lighting
https://www.build.com/lighting/c108414
Shop the best selection of bathroom, kitchen, and outdoor lighting, pendants & chandeliers
What do Build's customers say about them?
Review Score
1.5/5
Total Reviews
310
Info
Build.com5 Star
15.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Mike Dunlap
We purchased a light fixture and it was…
Reviewed on 2021-05-19T01:52:44
We purchased a light fixture and it was missing some parts when it arrived. We called and talked to Maria in customer service.She was able to find the missing parts needed and shipped them out in a timely manner. We were very grateful for the quick and friendly response. We will keep doing business with Build.com.
read more
Catherine Palmer
Slow Return Process - Must Chase to Get Response
Reviewed on 2021-05-17T13:57:35
I ordered wall sconces from Build.com. The quality was not what I had hoped for, so I requested to return them.The site says it will take 2-3 days to get return labels. After 7 days, I spent close to an hour on the online chat to chase them. The labels were magically emailed that day. I shipped the lights back on the 16th, and confirmed they were delievered on the 22nd. The Build terms say refunds will be issued within 5-7 business days. SEVENTEEN DAYS later I spent another hour waiting to chat on line. The chat representative said "I'll issue the return now, you should see it in 2-3 days." I will never order from them again.
read more
Martin S.
BUYER BEWARE
Reviewed on 2021-05-16T16:36:10
BUYER BEWARE! This company used to be good when they first started then turned bad.My credit card info was on file in my profile and charges were made on it fraudulently for items I never ordered. Fortunately, I was able to dispute them with my CC provider.
read more
NORN IRON
Poor customer service
Reviewed on 2021-05-14T23:57:28
I made an inquiry, via the online chat regarding a specific tile, which did not show in stock.The representative stated I needed to order it first, then they would provide a potential shipping window. When I further explained my cause for concern was related to online posts the tile may have been discontinued by the manufacturer, the representative abruptly ended the chat.
read more
Cathy Perry
Fast shipping and good customer service
Reviewed on 2021-05-11T17:50:39
Our Kraus sink came within days of ordering (May 2021) and it is in excellent shape.It was boxed extremely well so that there would be no shipping damage. I originally had called Build.com customer service due to a question and I did not have to wait long to talk to a nice rep. Our experience has been excellent.
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keith
Build.com is a black hole. Zero CS
Reviewed on 2021-05-11T02:16:08
Build.com is a black hole for customer service. Purchased a $1000 wine beverage cooler and a 5 year warranty.The cooler is dead and the 5 year warranty worthless as you must use their service provider who does not answer a phone or return service request online.
100% do not buy anything from build.com
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Dan
I buy save a self tie and elt each…
Reviewed on 2021-05-10T00:25:19
I buy save a self tie and elt each .Some part missing, the supose send me missing part ND they told me that they going to contect manuf.,water for. Weak , I did not get part, so I asked to return. They charge me for return.
read more
Sydney Sprague Allison
I will never shop here again
Reviewed on 2021-05-08T13:44:40
I will never shop here again. Customer service is awful. I received a defective product and asked for a return label.I received an email saying they would send a return label in 2 or 3 days. After 4 days, I emailed and received an auto reply with no help. I waited two more days, and same thing. After 10 days, I called and waited on hold for over an hour before somebody finally picked up. The guy was very nice, but he said they hadn't sent the label because they were waiting on photos of the defective product. I said nobody had ever asked me to send photos! And the item was still in the box. (I never even took it out because I noticed the defect.) It was such a nightmare that I ended up just paying for the return myself, as if I had changed my mind. They should have at least inspected the product when they received it back and refunded the shipping when they realized it was defective! It takes FOREVER to receive the refund after they receive the product. One of the worst companies I have ever ordered from! Don't do it!
read more
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