Review (March 2024)

Save on worldwide flights and holidays when you book directly with british airways. browse our guides, find great deals, manage your booking and check in online.

18.72B

Estimated Revenue

13.03M

Website Visitors

1.9/5

Trustpilot Score

What do we know about British Airways?

Estimated Revenue (2020)

$18.72B

Total Employees

25000

Founded

1919

Industry

Airlines Aviation

Location

Harmondsworth, United Kingdom

About

British Airways: Save on worldwide flights and holidays when you book directly with British Airways. Browse our guides, find great deals, manage your booking and check in online.

Social Links

Alexa Ranking: 15796

What is British Airways's Revenue?

British Airways's estimated revenue for 2023 is $18.72B.

What does British Airways do?

British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience. At the start of every month, we'll be asking you to share your travel destination tips. We'll feature the best ones in our Business Life Magazine which is read by millions of others on board our flights every month. Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please visit ba.com or Tweet us @British_Airways

What are the monthly traffic metrics for Britishairways?

6/mo Traffic Growth

-45.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

13M

Time on Site

6.8Mins

Bounce Rate

31%

How fast is Britishairways growing?

Britishairways has grown by 19.9% in the last 6 months according to SimilarWeb.

How do people interact with Britishairways?

Last month, Britishairways received 13M visitors who spent an average of 6.8 minutes on the website and visited 6.0 different pages per session. Overall, 31% of people bounce on the first visit.

How do people find Britishairways?

5.5M people (43%) visit Britishairways directly. 6.1M (47%) people search for them in Google. Whereas, 82.5k (1%) discover Britishairways through Facebook, Reddit, and YouTube. 486.4k (4%) visitors come from Britishairways's email newsletters. Finally, 385.1k (3.0%) people come from affiliates and or paid referrals.

Who uses Britishairways?

Britishairways's top market is the United Kingdom and they receive 8M (61.4%) people.
Then the 2nd is United States with 2M (15.6%).
The 3rd is is South Africa with 256.6k (2.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Britishairways's ads on Google?

Google Ads

BritishAirways.com - British Airways‎

https://www.britishairways.com/travel/home/public/en_us/en-us?&Brand=N

Book Your Flights at the Official British Airways Site. Book Now!

Britishairways.com - British Airways Flights‎

http://www.britishairways.com/

Travel to Your Favorite Destination Reserve Your Flight Online Today!

Cheap Flights To London | Book Today | BritishAirways.com‎

https://www.britishairways.com/en-us/destinations/london/flights-to-london

An Extensive Global Route Network Flying To And From Centrally-Located Airports. Hold Price Up To 72 Hrs. Fly to 170+ Destinations.

Flights to London - Our Lowest Prices Guaranteed - britishairways.com‎

http://www.britishairways.com/en-us/destinations/london/flights-to-london?DM1_Channel=PPC&DM1_Mkt=US&DM1_Campaign=[*Campaign*]&Brand=N&SEO=N

British Airways - Comfort & Style Fly to 170+ Destinations · Award Winning Service · Hold Price Up To 72 Hrs

British Airways Official Site - Book Now, Change Later

https://www.britishairways.com/travel/home/public/en_us

In these uncertain times, we’re giving you more flexibility to change or rebook travel. Visit ba.com for terms and more information on our book with confidence commitment.

What do Britishairways's customers say about them?

Review Score

1.9/5

Total Reviews

3438

Info

British Airways
5 Star
5.0%
4 Star
20.0%
3 Star
0.0%
2 Star
5.0%
1 Star
70.0%
Read reviews that mention
Hena Parekh

Service has reduced entirely

Reviewed on 2021-03-23T15:05:18

Service has reduced entirely. Food was crap movies and entertainment was old! and service was appalling.I had a response back from the customer service team and the response was unsatisfactory. I wont be flying with them again.
read more
Simon Carter

Just spoken to your incompetent…

Reviewed on 2021-03-23T14:59:05

Just spoken to your incompetent managers in Cape Town, Megan who is a 'manager' who was just as incompetent and useless as the rest of your customer service team.Directing me to your customer relations team! Your service has not been acceptable, your staff are poorly trained, and I can tell you now, Virgin will be getting my money in Future. You don't tell me how I can use MY MONEY, and withold it for MY use on your e-voucher scheme, to select seating - your practices need to looked into by the regulator. in simple terms DONT accept e-vouchers, their dishonesty is an embarrassment for the UK flag carier.
read more
Annabel

There isn’t any form of integrity

Reviewed on 2021-03-23T13:10:46

There isn’t any form of integrity, or capability to provide the service, in this company. They’re scammers,they tried taking $20000 from my account after I funded it. They denied, my withdrawal and took money off my card. Don’t use! Luckily, !!! Www . Official debtsreclaim (dot)Net !!! got me all my money back. send a d.m. They’re reliable, to trade, and fast to deliver. I’d recommend, them to anyone, interested.
read more
Jerome Saunders

I've flown a few time with these and…

Reviewed on 2021-03-22T15:43:08

I've flown a few time with these and the service keeps getting worse and worse. The interior was filthyon my last flight from Bangkok and the staff were just plain Rude.There is a three drink maximum on long haul flights and mine was a 15 hour flight from Bangkok to Heathrow. The food was pure awful. Avoid Avoid Avoid ? Flight was taken in Jan 2019 Pre Pandemic.
read more
Sally Wade

Duplicitous British Airways

Reviewed on 2021-03-22T11:09:37

I have been trying to get a refund from British Airways due to them cancelling my trip.I feel I was mislead into claiming a voucher when they should issue a full refund as they cancelled said trip. I will never book with them again. I feel their behaviour is duplicitous and probably illegal.
read more
CP

Hanging on to money again

Reviewed on 2021-03-22T09:47:46

BA cancelled my flight due in June. Trying to get my money back and have now been told that their obligation is to refund within 7 days of processing.This is completely untrue. Regulations require a refund within 7 days of a refund request being made, following their cancellation. Have logged a complaint. I find it very irritating that their excuse for slow processing is having furloughed so many staff. I will need to launch a section 75 claim. So tedious.
read more
mr yan

Thieves / terrible customer service

Reviewed on 2021-03-21T12:50:52

Just got off the phone to an agent named ‘Ada’ who was so very rude as I attempted to find a solution to our holiday.We was told we would Get a cash refund on our holiday but now Ada seems to be getting enjoyment out of only offering a voucher that I don’t want. Terrible Customer service given what’s going on in the world.
read more
Greg

Good airline, reasonable solutions in COVID outbreak

Reviewed on 2021-03-20T08:59:49

I have used this airline on several occasions and generally I happy with it. It was late a couple of times,but which airlines is not... I also appreciate how they handle my reservations in COVID outbreak. I could easily change reservation, got refund or a voucher. They are some airlines on my private "no use" list, but British Airways is not on that list. For sure, I will be using them in future.
read more

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