Review (August 2025)
Briogeo offers a full selection of clean, natural and effective hair care products that are built to treat every hair type and texture.
10M
Estimated Revenue
1.9/5
Trustpilot Score
What do we know about Briogeo Hair Care?
Estimated Revenue (2020)
$10M
Total Employees
200
Founded
2013
Industry
Cosmetics
Location
New York, United States
About
Briogeo Hair Care: Briogeo offers a full selection of clean, natural and effective hair care products that are built to treat every hair type and texture.
What is Briogeo Hair Care's Revenue?
Briogeo Hair Care's estimated revenue for 2024 is $10M.
What does Briogeo Hair Care do?
WHO WE ARE: Briogeo is currently the fastest growing hair care product line at Sephora and has taken the prestige hair care world by storm through introducing clients to an assortment of clean - yet effective - hair care products for all hair texture types. Briogeo has won numerous awards, including accolades from Allure Best of Beauty / Reader's Choice, O' The Oprah Magazine, Seventeen Magazine, Essence Magazine, New Beauty, and recently won a coveted award for Best Indie Hair Care Brand by CEW. Briogeo products have been featured in global press publications such as Vogue, Allure, Elle, Glamour, Essence, Marie Claire, Forbes, and O' The Oprah Magazine...to name a few. OUR POINT OF VIEW: Briogeo was inspired by a family tradition of making natural beauty products at home and the belief that beautiful hair shouldn't be compromised by harmful ingredients. Derived from the words "Brio" meaning "full of life" and "Geo" representing "earth and nature," the brand has taken natural hair care to a new horizon by combining carefully-selected, plant-based ingredients that deliver visible, measurable results. Free of SLS, parabens, sulfates, phthalates and silicones, each texture-specific formula is infused with the finest blends of natural plant and fruit extracts, oils, antioxidants and hair-healthy vitamins to bring out the beauty and vibrance in all hair textures. WHERE WE ARE: Briogeo currently retails globally, including U.S.A., U.A.E, South East Asia, Canada, Hong Kong, Europe/UK, and Africa. Briogeo products are sold worldwide in prestige retailers such as Sephora, Net-a-Porter, Anthropologie, Nordstrom, Bloomingdales, Cult Beauty, and several prestige beauty independents. WHAT WE'RE LOOKING FOR: Briogeo's rapid growth has been the catalyst for expanding our HQ team. We're currently looking to support our growth with highly motivated, intelligent, passionate, thoughtful, and hardworking individuals within Sales, Operations, Marketing, and Management roles.
What do Briogeohair's customers say about them?
Review Score
1.9/5
Total Reviews
18
Info
Briogeo5 Star
0.0%
4 Star
0.0%
3 Star
6.3%
2 Star
12.5%
1 Star
81.3%
Read reviews that mention
Linda Ardito
Worst Customer Service
Reviewed on 2021-05-07T16:44:54
I tried to return products that are damaging and the co. does not follow up. There is no number listed,just an e-mail address. This is the worst customer service & co seems to scam people from the other posts I am reading.
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Anca White
Purchased products more than 10 days…
Reviewed on 2021-04-08T11:24:03
Purchased products more than 10 days ago, did not even get confirmation those were shipped yet.Customer service impossible to contact. I would like a refund and to cancel my order.
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Jess Young
Customer service is a nightmare and…
Reviewed on 2021-04-05T17:38:52
Customer service is a nightmare and non-existent. The CEO should be ashamed. I have been trying toemail customer service for two weeks with no reply after following their guidance on their website because of an allergic reaction to the scents used in their products. I reached out on FB and I got a spotty reply that their small but mighty team was overwhelmed. This is why consumers do not shop small businesses and support the Sephora's of the world. I would never let anyone order from here unless they were absolutely certain of the products.
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LINDA
I am writing this as an update the day…
Reviewed on 2021-03-31T17:06:17
I am writing this as an update the day after I wrote the initial review:
So, 43 minutes after the bad review posted on this site,briogeo Sent me an email addressing my request for my refund from their products!!! I’ve been calling them leaving voice mails and have emailed them about 5 times for a period of over 2 weeks and they’ve NEVER gotten back to me at all.
Now that a bad review popped up, 43 minutes later I hear from them!!
Sooo, once again I requested they send the return label fro refund like their policy says they will—— I’ve still not received anything from them. They want to look good by responding quickly to poor media, yet still don’t do anything about it!
Bad business—-horrible customer service— actually it’s non existent.
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Samantha Harper
Briogeo customer service is a nightmare
Reviewed on 2021-03-26T16:05:58
Briogeo customer service is an absolute nightmare. The only phone number for customer service is for the hearing impaired,and email responses are spotty at best. It's been over a month and a half-since I placed an order and still have not received my shampoo and conditioner. Apparently, there was a mix up, and it was supposed to ship with the anti-frizz serum I received. I have emailed customer service about the whereabouts of my order and to return the anti-frizz serum, It makes my hair greasy after one drop. But they have intermittently gotten back to me and have not resolved any of my issues. The whole process has been incredibly frustrating and a turn-off for future purchases.
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Stephanie Fellers
Return process is confusing
Reviewed on 2021-03-21T14:02:37
Ordered $100 scalp revival products. Dried my hair out and caused scalp acne. So I emailed them asking for a return authorization two days after the products had been delivered.They emailed back 6 days later asking for photos of the products I wanted to return. I sent the photos immediately and never received a response. I followed up with the same email and photos a week later and still did not get a response. Filed a dispute with my credit card.
Update: after not hearing back from briogeo for two weeks I received a full refund and was not required to ship back the products. So I have updated my experience to three stars.
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Alexandra
Worst customer service I have ever…
Reviewed on 2021-03-11T17:47:07
Worst customer service I have ever encountered anywhere. It's a shame because the products are fantastic.The customer service has a strange passive agressive tone to it with very toxic energy. They do not honor their 30 day return policy. There is no number to call. They do not respond to emails other than to oddly request a photo of your products as others have stated.
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Krystal Duarte
Can't trust them
Reviewed on 2021-03-09T17:14:14
Never received my package and they refused to respond to me. I paid over $70. They stole from me.
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