Review (August 2025)
Reach more buyers and drive higher conversion with an online payment solution that processes paypal, venmo, credit and debit cards, apple pay, and google pay.
150M
Estimated Revenue
262.69k
Website Visitors
1.3/5
Trustpilot Score
What do we know about Braintree?
Estimated Revenue (2020)
$150M
Total Employees
480
Founded
2007
Industry
Financial Services
Location
Chicago, United States
About
Braintree: Reach more buyers and drive higher conversion with an online payment solution that processes PayPal, Venmo, credit and debit cards, Apple Pay, and Google Pay.
What is Braintree's Revenue?
Braintree's estimated revenue for 2024 is $150M.
What does Braintree do?
Braintree enables merchants in more than 45 countries worldwide to accept and process payments in more than 130 currencies. We are a leader in mobile payments because we believe payments technology can drive innovation and revenue. We provide the commerce tools merchants need to minimize security concerns, expand globally, and enable new commerce experiences. And, as a PayPal service, Braintree uniquely enables merchants to accept PayPal (with over 265 million active accounts), Venmo (in the US), credit and debit cards, and more in a single integration. To learn more, visit www.braintreepayments.com or email [email protected]
What are the monthly traffic metrics for Braintreepayments?
6/mo Traffic Growth
-8.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
263k
Time on Site
2.1Mins
Pages per Visit
3.0
Bounce Rate
57%
How fast is Braintreepayments growing?
Braintreepayments has grown by 58.6% in the last 6 months according to SimilarWeb.
How do people interact with Braintreepayments?
Last month, Braintreepayments received 263k visitors who spent an average of 2.1 minutes on the website and visited 3.0 different pages per session. Overall, 57% of people bounce on the first visit.
How do people find Braintreepayments?
78.7k people (30%) visit Braintreepayments directly. 143.9k (55%) people search for them in Google. Whereas, 2.3k (1%) discover Braintreepayments through Facebook, Reddit, and YouTube. 675.5 (0%) visitors come from Braintreepayments's email newsletters. Finally, 305.2 (0.1%) people come from affiliates and or paid referrals.
Who uses Braintreepayments?
Braintreepayments's top market is the United States and they receive 116.1k (44.2%) people.Then the 2nd is United Kingdom with 11.1k (4.2%).The 3rd is is India with 9.1k (3.5%).
Traffic Growth (last 6 months)
What do Braintreepayments's customers say about them?
Review Score
1.3/5
Total Reviews
155
Info
Braintree5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Sa'id Muhammad
Braintree declined us..........
Reviewed on 2021-04-22T20:30:46
Braintree declined us........... and we have a large UK Commercial Retail Website.......... all totally legit.We also have a large physical highend Retail shop and we are refused. No reason given just a plain no........... so now looking for a payment gateway......... Mind you after reading these reviews I am somewhat happy Braintree refused us. Looks like a lot of trouble may have came our way using them.
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Scott Bradley
Stay far away from this unprofessional…
Reviewed on 2021-04-13T22:26:05
Stay far away from this unprofessional business. Slow customer service and strange ways ofworking.
read more
Theophilus Chambers
horrid why anyone would use this is…
Reviewed on 2021-03-28T21:45:18
horrid why anyone would use this is beyond me, impossible to make any kind of payment this is so horridit blows my mind to think they think they have a product here.
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Stuart Burtenshaw
Has taken over a week to even get a…
Reviewed on 2021-03-25T22:37:34
Has taken over a week to even get a reply to our email - this has been passed to another department - still waiting.
Terrible Support - sorry no support.
What happened to you guys,you were once good..
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J
Used to good, but no longer. Look elsewhere for credit card processing.
Reviewed on 2021-03-16T21:25:28
Our company has been using Braintree for many years. When we first signed up they seemed like a great option - they were helpful and responsive.But since then they've been bought by Paypal and now their services have declined and their support is atrocious. There is no way to contact them by telephone for support major red flag) though there is a phone number to call them for sales support (imagine that!). So if you have a problem with one of the most important parts of your business (accepting payments) the best you can do is go through their annoying online form that tries to steer you to generally useless support articles and then finally to an email form. After you email them you receive a note stating "Thanks for reaching out! Due to increased inbound volume, responses may take longer than usual, but a Support rep will be in touch as soon as possible. We appreciate your patience."
I can't imagine any product or service that I paid this much money to year after year that does not provide telephone support. Their email support, once you finally get a response is also of low quality. The people who respond seem to just cut and paste generic information and links to support articles that do not answer the question. I can understand businesses wanting to reduce the amount of time they spend answering the same questions over and over, but the idea that you have a business that is taking 3% of your company's revenue and they won't provide the support you need when you need it, is truly astounding. I recommend you look elsewhere for your merchant processing.
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Kenny Goodman
Worried they are going out of business
Reviewed on 2021-03-02T18:12:52
I'm seriously worried this company may be going out of business and cannot believe they deal with peoples money and data.They have ZERO customer support. They just do not respond to support queries. They are owned by Paypal and we are in 2021 yet they just don't care about their customers. Shocking!
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Matthew Sanjeev Katakam
Account setup.
Reviewed on 2021-03-01T06:12:52
I requested an account with Brintree 5 days ago. I did not receive any communication from the sales team.I did not even receive an email about my request. I was excited with the API and sandbox and their documentation. I built my applicaiton and I am waiting for them to give me a LIVE account. I hope they are still in business as I have not heard from them at all...
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Eric Roos
No customer support
Reviewed on 2021-02-25T22:10:40
We run hundreds of thousands of dollars through Braintree, so sometimes there's a need to speak to support.But that's impossible with Braintree because they have no phone support! It's shocking that we're provided with the same level of support a small seller on eBay is given. Braintree customers have a choice of many providers--that's why we're switching.
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