Reviewed on 2021-04-19T09:32:56
Customer Service at Bosch is quite lacking, their tools are not that great and mixing subpar equipmentwith subpar service makes for a very disappointing experience.read more
Terrible service/Social media power rules
Reviewed on 2021-04-07T15:33:06
Terrible service, no guarantee for Bosch drill which failed after 42 days, I was told in Wythenshawe branch they only offer 30 days returns even on faulty goods take it up with Bosch,which I did, they said you have to register within 4 weeks, so I have a drill which fell in bits. be careful what you but from them, 30 days on electrical goods is not enough, this must be explained on purchase adequately,
So Wickes customer service agent Gordon helped me find a solution, he helped me return the drill to Bosch who agreed it was a manufacturing fault and sent me a new one free of charge. I'm changing the stars to 3 because of Gordons efforts and not the lack of interest from the wythenshawe branch. I only used it 8 times for 10mm holes in common brick and the chuck fell off, all good new one on the way. wickes you owe Gordon.read more
Bought a Bosch tool enticed by free…
Reviewed on 2021-03-19T17:22:57
Bought a Bosch tool enticed by free battery. The rigmarole in getting this is terrible, intrusive,and complex. Regret getting tool as feel conned. Buyaparcel are not clear or helpful about the battery offer. Being troublesome is an understatement. Will avoid further Bosch purchases. Got 1 star as could not leave zero.read more
How not to deal with Customers. Please train your Customer Services staff
Reviewed on 2021-03-19T15:04:24
Bought a rechargeable Hedge Cutter from Screwfix and after 19 months it has broken down.Unfortunately I do not have receipt and anything over 18 months is archived by them and I need Invoice to trace. Suggested contacting Bosch who when I contacted them said I need an Invoice before they will repair under warranty. Legally speaking you do not if you can prove they manufactured goods which is auite easy to establish. Spoke to rude customer advisor who would not pass me onto her manager and actually cut me off when I pointed this fact to her. Won’t buy Bosch again.read more
Your basic powertool provider
Reviewed on 2021-02-03T00:52:51
Bosch provides some solid power tools, but their price is quite steep for what they offer.
Reviewed on 2021-01-25T18:51:04
First of all I was late registering for my 3 year warranty and Bosch very kindly did it for me within a day of sending an email.
I bought the Bosch PBS75A Belt Sander 230v (an excellent tool)in November 2020 and it stopped working due to clogging of the Dust Passage with sawdust. They arranged pick-up within 18 hours of me reporting it on their website. Within 24 hours I had a response saying the issue was due primarily to lack of proper maintenance - after a couple of days of debate we reached a satisfactory outcome in a courteous and civil way. Most impressed with the speed of their responses and how they managed it.read more
Reviewed on 2021-01-23T17:34:23
Great service from caring employees
Shock, horror- a help line that works!!
Reviewed on 2020-12-06T12:39:03
I had a problem registering for the warranty on my new Bosch fridge freezer on their website.
I phoned the number and incredibly spoke to a human being after holding for 5 minutes.
5 minutes later,it was all sorted!!
It was Sunday! If only all companies employed people to deal with customers by telephone!read more
