Poor customer service, questionable products?
Reviewed on 2021-04-15T11:34:02
I have had several refrigeration products from Beko over the years, with no problems,that is until now?
Fridge freezer, 9 months old with overcooling problems.
First problem is getting hold of Beko customer service!
Phones ringing out and not being answered; when they are answered cutting off, and when you get to speak to anyone it sounds like you are speaking down a drainpipe! Engineer visited. First thing he said was that if it's the thermostat that's failed, the unit can't be repaired,( it's sealed in the insulation & Beko don't even supply the spare part!) Their products are cheap but you are taking a chance? Is a particular spare available to repair your product? You may have to throw the product away after the initial guarantee period unless you take out an extended warranty! Be careful.read more
Reviewed on 2021-02-02T12:09:51
i have a beko dtgc7000w tumble dryer, we brought this last year for £239.00 odd, it seemed really good at the time,after a year of ownership and in god honest truth, we only use this thing maybe once a month if we have a build up of washing, so after 1 year 3 months, it stated over heating and cutting out mid cycle so no washing could be completed. (DRY)
we contacted beko spares and a professional to see what the problem was, turns out its the thermostat in the back that is faulty, so we contacted beko for them to say we can get a replacement off e spares as a trusted spare site as we do not stock, so we contacted them, they said they discontinued our tumble dryer not long after we brought and do not stock it or many spares, the only option was to buy a new heater element with all thermostats in place, this was also a wrong part and did not work as the wiring was not the same, we re contacted beko for them to say i quote,
unfortunately if we do not stock the part then we are unable to assist you,
since that, they are ignoring my emails and phone lines are closed, this happens time and time again due to rubbish customer service and aftercare, DO NOT BUY BEKO, there cheaply built.
go for something like Samsung or LG with there 5 and 2 year grantees. hope this helps on your purchases.read more
Disgraceful! Bad product and even worse customer service!
Reviewed on 2020-10-13T11:15:22
We bought an integrated washer dryer from Beko that has had constant problems. This machine was not cheap and definitely not worth the money!The latest in this long list of issues is that when we turned it on, water started pouring from underneath. On further inspection we found that a block of concrete has come undone and has fallen out of the bottom of the machine and broken the plastic casing that surrounds the drum, and the connection for the large water drain pipe.
When calling Beko, the customer service representative was very rude and clearly was not very happy that she was in work. She then gave me a number for their repair team and put the phone down on me.
When speaking to a member of the repair team (a separate company) they said that my issue should be fixed by Beko and that I should not have to cover the cost as this is not due to wear and tear but poor manufacturing quality. She then passed me back to a different Beko representative that was even more rude than the first! He refused to speak to me and said that he would end the call as my machine was out of warranty!
I followed this up with an email to say that this is not my fault and I have paid a lot of money for a machine that has fallen apart after a very short time. The reply was not worth the time it took to read.
I am appalled by the awful quality of this expensive machine and lack of service that I have received when it failed to work and I am disgusted at the way I have been treated by Beko.
I will not be buying one of there products again.read more
Very good products for their price
Reviewed on 2020-08-09T15:45:45
Very good products for their price. Nothing special but very durable.
Reviewed on 2020-07-08T02:07:43
Pretty good, I accidentally let broken ceramic go through it and it was a breeze to turn it over,twist the exit pump (no tools needed) and get the ceramic out.read more
I have some of their products in my…
Reviewed on 2020-03-22T23:47:15
I have some of their products in my house for about 5 year already and no major problems with them.Not the best but at least good for their price.read more