Review (August 2025)
Book your amtrak train and bus tickets today by choosing from over 30 u.s. train routes and 500 destinations in north america.
3.38B
Estimated Revenue
11.14M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Amtrak?
What is Amtrak's Revenue?
Amtrak's estimated revenue for 2024 is $3.38B.
What does Amtrak do?
Moving America Where it wants to go. We are not just a railroad; we are a company that moves people. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day – at speeds up to 150 mph – to more than 500 destinations. We move customers where they want to go by responding to their wants and needs. And by doing so, we connect communities, economies and families that make our nation great. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the Unites States. Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high quality experience. Carrying out this mission, and ultimately achieving our vision, hinges on our employees. The future rides with us.
What are the monthly traffic metrics for Amtrak?
6/mo Traffic Growth
-33.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
11M
Time on Site
6.3Mins
Pages per Visit
4.0
Bounce Rate
31%
How fast is Amtrak growing?
Amtrak has grown by -65.1% in the last 6 months according to SimilarWeb.
How do people interact with Amtrak?
Last month, Amtrak received 11M visitors who spent an average of 6.3 minutes on the website and visited 4.0 different pages per session. Overall, 31% of people bounce on the first visit.
How do people find Amtrak?
4.6M people (41%) visit Amtrak directly. 5.6M (50%) people search for them in Google. Whereas, 149.9k (1%) discover Amtrak through Facebook, Reddit, and YouTube. 233.8k (2%) visitors come from Amtrak's email newsletters. Finally, 48.4k (0.4%) people come from affiliates and or paid referrals.
Who uses Amtrak?
Amtrak's top market is the United States and they receive 10.7M (96.3%) people.Then the 2nd is Canada with 94.9k (0.9%).The 3rd is is United Kingdom with 39.7k (0.4%).
Traffic Growth (last 6 months)
What are Amtrak's ads on Google?
Google Ads
Amtrak Official Site® - Auto Train® $95 Fares
https://www.amtrak.com/auto-train-95-dollar-fares-and-wifi-now-onboard
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amtrak.com - Amtrak® Official Site - Take the Acela Express
https://www.amtrak.com/acela-express-train?
For Business or Pleasure, Ride Acela for a Superior Northeast Travel Experience. Upscale amenities · High speed train · More legroom · Free Wi-Fi 234 W 31st St, New York, NY - (800) 872-7245
Travel To Pennsylvania - Amtrak® Official Site
https://www.amtrak.com/save-on-northeast-travel-2020
Travel in Convenience On Amtrak®. Free WiFi, Plenty of Legroom, & Generous Baggage Policy. Book In Advance And Save Up To 50% On Your Train Travel! Terms And Conditions Apply. Free Wi-Fi. More Seat And Leg Room. Downtown-Downtown Service.
amtrak.com - Amtrak® Official Site - Take the Acela Express
https://www.amtrak.com/acela-express-train?
For Business or Pleasure, Ride Acela for a Superior Northeast Travel Experience. Free Wi-Fi · High speed train · Upscale amenities · More legroom 234 W 31st St, New York, NY - (800) 872-7245
Amtrak® Official Site - Travel The Northeast
https://www.amtrak.com/northeast-travel-by-train-discounts
Learn About The Train That Offers Affordable Travel Up & Down the Northeast. Downtown-Downtown Service. Free Wi-Fi. More Seat And Leg Room. Destinations: New York, Providence, Washington DC, Philadelphia, New Haven, Stamford, Baltimore, Newark, Boston.
What do Amtrak's customers say about them?
Review Score
1.8/5
Total Reviews
67
Info
Amtrak5 Star
10.0%
4 Star
5.0%
3 Star
0.0%
2 Star
10.0%
1 Star
75.0%
Read reviews that mention
Tony Sanchez
Standing up
Reviewed on 2021-05-13T20:49:42
Took the big chief from river side CA. To Albuquerque new mexico in 2019. When I boarded the train their was a white albino male sitting on the chair next to my ticket location.When I proceed to sit down he made a comment about my presence next to him. When the ticket master came threw I brought the situation to his attention. He told me to shut up and sit down. I refused to sit next to this racist bigot. The worst thing about this situation is I had to ride your train standing up from River side CA. To Albuquerque NM. At one point a group of people came up to me looked up and down and left. This experiance is the last time I will ever ride this toilet dirty so called fun experience. Anthony e sanchez
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Jerry Moore Hollywood
My husband and I rode on the Texas…
Reviewed on 2021-05-13T16:56:52
My husband and I rode on the Texas eagle on 5/7/2021 to Dallas Tx. 1). Staff not disinfecting the seat or restrooms on a daily due to Cov19.Restrooms very nasty. Chances of catching cov19 on these trains are high. A fight broke out on train due to a man excessively cough and he was not thrown off train because he was sick. Amtrak don’t inspect their customers for temperatures checks or wellness check up. Poor selection of food and high prices. My seating section was so dirty, I asked for a vacuum or broom so I can clean my area. The man with the white shirt told me they don’t have cleaning items on the train. On the way back 5/10, train 421. A Spanish man calling people N word loud on the train . I am person of color so I was so upset. I didn’t say anything because I wanted to get home. Amtrak trains are nasty. Not safe to ride because of Cov19. Worker don’t clean trains or disinfect seat after each customers ride. Never again!!!!
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T Fagan
By far my worst experience ever…
Reviewed on 2021-05-05T19:59:37
By far my worst experience ever especially being it my first time riding with Amtrak.I found myself kind of being stuck in Reston, VA as I was seeking last minute flights back to Florida. Tix were so expensive ($200-$300) for a one way, so I was trying different alternatives for finding a way back home. I discovered that Amtrak station was not far from where I was currently staying with a friend. I booked the tix at $155 one-way to Ftl thinking I could relax, read, and finish up with work. Boy was I in for a rude awakening! Everything was smooth until the train took off. I had my own mask and was minding my own business until a staff collecting tix stopped in my area. He asked me where I was headed and told him Fort Lauderdale. He then asked me to adjust my mask so that it covered my nose, in which I did. Assumed he did not like my mask, he pulled out an extra one and told me to put that mask on in which I did. 30 mins later same dude walks by and ask me to pull up my mask. I looked at him and said, "Sir my mask is on, what more do you want?" He claimed it wasn't over my nose enough. In my head, I'm thinking "Is this dude serious??!!" In any case, I pulled my mask up and continued doing what I was doing (reading and listening to music). Then like 40-45 mins later same dude comes BACK around (mind you its like 10/11pm) and stops in my area. He asked again for me to adjust my mask. I had to stop and think for a moment and really ask myself, "Is this dude just going to harass me the whole time about how to "properly" where this damn mask? Keep in mind barely no one was on the train. I clearly was abiding by the six feet social distancing rule and my mask was on. So I said to him, "Sir, not sure exactly how you want me to wear this mask you gave me because I believe I am wearing it properly but if you would like me to wear tape to properly hold up my mask over my whole nose you can definitely bring some so I can gladly adjust to your liking". He must've got pissed because he comes back with his supervisor. His supervisor now asks me what the issue is in which I let her know I didn't think there was one. She mentioned its Amtrak policy to cover all of nose and mouth with mask. I tell her that is what I am doing, but keep in mind people do have to eat and drink and when this happens the mask cannot be on my face. I also asked her to bring me tape and if this would satisfy her staff from harassing me especially that I am a paying customer. She returns with the police, Wow!!! I was asleep as it was past midnight and I wake up to lights being shined in my face. I get escorted off the train in a town I never heard of before and when I get inside the station they tell me the next train isn't until the next day at night and I would have to buy another ticket. Are you f#$%^ kidding me???!!! I call customer service and they refused to issue a refund. What an experience!!!! Not sure if I should blame China covid or Amtrak because as a first time passenger on this train, they definitely treated me and a few others as if we were not paying customers and disregarded us off their train in the middle of nowhere as if we hopped on for free. Even the cops who escorted myself & others off the train was in shock when he found out that we got kicked off over a mask!!!! Though this event just happened, I most certainly will be fighting Amtrak and disputing w/my credit card on this $155 transaction. Not only is Amtrak refusing to even give me partial refund, they threw numerous ppl off in the middle of the early morning in the middle of only god knows where.I am not familiar with Rocky Moutains, NC at all! Leaving us with no stay or alternative transportation. One of the people who also got kicked off was a parent with a small child. They were not open nor willing to work out something with us on perhaps catching another train or even helping to accommodate us on stay. As a result of this matter, I would never again get on an Amtrak train and I will see to it that I post this review on as many sites and social media platforms so that people can see how unethical Amtrak is to their customers. I am still awaiting for corporate to get back to me on this matter. Reserve#24DCFC Case#5730234
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Tempria Moore
I really am questioning my decision on…
Reviewed on 2021-05-03T14:43:53
I really am questioning my decision on traveling by train to NJ from NC. The customer service is horrible.They charged my card three times for tickets and when i tried to upgrade they wanted to charge me double the price for their system errors. I am hoping i don't catch co-vid because i seems they are overpacking trains.
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Gates
Worst ever I'll never do it again
Reviewed on 2021-04-25T04:20:41
Worst ever I'll never do it again . First of all went to Snacks to purchase they said cash only so about half the people on train had nothing and some going alot further than I was .The staff wasn't all that professional and rude to say the last they were running behind an hr not to mention we were also told to keep mask on and if we were eating we were to pull mask off take a bite of our food then put mask on and repeat until food finished HELLO THEIR IS A VIRUS GOING AROUND SO TO ASK US TO REPEADALY TO TOUCH OUR MASK AFTER EACH BITE OF OUR FOOD TO THEN TOUCH IT AGAIN TO PULL IT UP THE WHOLE TIME WERE EATING IS DISGUSTING AND AGAINST THE LAW NOT TO MENTION IF WE DIDNT ABIDE WE WOULD BE KICKED OFF . MY WHOLE ENTIRE EXPERIENCE WAS HORRIBLE NOT TO MENTON I COULDN'T PAY WITH CASH BUT STAFF WAS ABLE TO TAKE CASH FOR TIPS LOL HORRIBLE. I DO PLAN TO GO FURTHER ABOUT THIS
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Theresa Borchetta’s
My review has a lot to do with safety…
Reviewed on 2021-04-19T00:46:11
My review has a lot to do with safety precautions. Honestly if you are not fully vaccinated and a little nervous I am not sure you would feel safe.I cannot get over how many passengers were not wearing masks and the crew not only did nothing about it but a few did not have their masks on. The people at the Albany train station did not ask people to put on their masks and sat by and literally did nothing when someone asked a person to wear a mask and this person became very angry. They literally just watched and never called security. Staff all seemed tired, grumpy and impatient with customers. I have ridden the train many times and on a positive note the bathrooms were cleaner than in the past. But if people wearing masks are important to you this is not the time to take the train.
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Jerry Harrington
The Amtrak Travel insurance with the…
Reviewed on 2021-04-14T14:01:01
The Amtrak Travel insurance with the 3rd party company Allianz is a joke! Go ahead and cancel and they will put you thru hell to get a refund.So much paperwork and a note from a Dr if you are not felling well. Skip the insurance
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Anthony
I will never use Amtrak again
Reviewed on 2021-04-02T09:21:48
Let me say first this review is about the train service and the worthless customer service Amtrak provides or should I say fails to provide.The stewards on the train both ways were excellent. We took the Amtrak autotrain in November 2020. I called and changed my reservation to come back home a day earlier due to a family emergency. Three hours into the trip the train broke down. They gave us no information on the train as to why we were stopped or how long it will take. We should of arrived in Virginia at 8:30 am but instead arrived at 5:00 pm. 8 1/2 hours later and right into the heart of rush hour traffic getting home. My 4 hour drive turned into a 6 hour drive. I contacted Amtrak the next day because I definitely feel we should of gotten some form of compensation for the extra 10 hours of my life that I’ll never get back. They responded immediately with an email saying they would look into it and get back to me within 30-60 days. In is now over 5 months and the absolutely worthless customer service has never gotten back to me and have also not answered two more emails I have sent. I will never use Amtrak again and I have told everyone I know who was considering it not to use them either. Amtrak customer service sucks
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