Review (August 2025)
Seleccione el vuelo que mejor se ajuste a sus necesidades y reserve su billete para uno de los destinos en los que opera alitalia.
3.57B
Estimated Revenue
640.3k
Website Visitors
1.3/5
Trustpilot Score
What do we know about Alitalia Società Aerea Italiana S.p.A.?
Estimated Revenue (2020)
$3.57B
Total Funding
$412M
Total Employees
9400
Founded
1999
Industry
Airlines Aviation
Last Funding Date
Other Dec 2013
Location
Fiumicino, Italy
About
Alitalia Società Aerea Italiana S.p.A.: Find and book your flights and vacations today with Alitalia! Cheap airfares and Flights to Italy, Europe and many other international destinations.
What is Alitalia Società Aerea Italiana S.p.A.'s Revenue?
Alitalia Società Aerea Italiana S.p.A.'s estimated revenue for 2024 is $3.57B.
What does Alitalia Società Aerea Italiana S.p.A. do?
Alitalia - Società Aerea Italiana is the leading Italian airline. During 2019, Alitalia transported 21.3 million passengers and has one of the most efficient fleets, featuring long-haul aircraft (Boeing 777-300 ER, Boeing 777-200 ER, Airbus A330-200), medium-haul aircraft (Airbus A321, Airbus A320, Airbus A319) and regional aircraft (Embraer 190 and Embraer 175). On long haul-flights, Alitalia offers three service classes: Magnifica, Premium Economy and Economy. In 2019, Alitalia received two awards from the respected American magazine Global Traveler: "Best Airline Cuisine" for the tenth consecutive edition and, for the second time, the "Best Business-Class Seat Design". The comfort of the armchair and the quality of the meals served on board make the Magnifica class travel experience even more unique. Alitalia is also a member of the global SkyTeam alliance.
What are the monthly traffic metrics for Alitalia?
6/mo Traffic Growth
-1.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
640k
Time on Site
3.9Mins
Pages per Visit
3.0
Bounce Rate
47%
How fast is Alitalia growing?
Alitalia has grown by 8.4% in the last 6 months according to SimilarWeb.
How do people interact with Alitalia?
Last month, Alitalia received 640k visitors who spent an average of 3.9 minutes on the website and visited 3.0 different pages per session. Overall, 47% of people bounce on the first visit.
How do people find Alitalia?
172.1k people (27%) visit Alitalia directly. 437.9k (68%) people search for them in Google. Whereas, 3.4k (1%) discover Alitalia through Facebook, Reddit, and YouTube. 7.4k (1%) visitors come from Alitalia's email newsletters. Finally, 4.2k (0.7%) people come from affiliates and or paid referrals.
Who uses Alitalia?
Alitalia's top market is the Italy and they receive 442.6k (69.1%) people.Then the 2nd is United States with 27.3k (4.3%).The 3rd is is France with 22.8k (3.6%).
Traffic Growth (last 6 months)
What do Alitalia's customers say about them?
Review Score
1.3/5
Total Reviews
762
Info
Alitalia5 Star
10.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Julia
Avoid! Use British Airways if you can!
Reviewed on 2021-05-10T09:33:59
Alitalia does not know how to spell customer service. Totally unprofessional.
This is one of the worst companies I had to deal with.In Nov 2020, we had to cancel our flights Zurich - Rome due to a health emergency. I rang Alitalia beforehand to establish the correct procedure. They asked for a doctor's statement and promised a refund. We submitted all the documents and waited patiently. Calling their customer dept in December we heard that they are still dealing with the case which was an outright lie, as we found out on a later all in February when they said the refund dept had turned down our request in December. No communication at all. We were left in the dark.
I spent hours on the phone and emailing - feeling totally ignored and not appreciated as a customer at all.
They never write back and on the phone they lie in your face.
British Airways was the complete opposite. Same case: we had to cancel flights and received a voucher / refund instantly! No further action was needed.
If you don't want to lose your money, time and nerves, avoid Alitalia! They take you for a ride. Not worth it!
My ref no: 6003612904
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Lorena Nastase
Unprofessional bunch of liars !!!!
Reviewed on 2021-04-27T16:09:57
This is one of the worst companies I had to deal with !!! a bunch of unprofessional liars!I've been issued two vouchers for a flight with a return for London- Rome that supposes to happen in May 2020 and canceled due to Covid 19 Pandemic.
The vouchers were issued with an expiring date of 29th April 2021.
I have called numerous times during this month, April 2021, asking what is to be done with the vouchers that are about to expire as they cannot be used due to International Ban travel from Uk.
Numerous times, I have been lied to and postponed, saying they do know about the situation, but they don t have a solution yet, that they will call, or write back, things that never happen, and that I should call by the end of the month when they will have a solution for me.
I called again as advised today, 27th only to hear that they will charge me triple the amount of the ticket I paid initially, as my voucher expires, which is not only a rip-off but a very bad way of taking more money from people.
If it is impossible to travel, and that is a governmental issue, why am I LIED and forced to book and pay triple for a ticket on top of my voucher by these lying company only to not lose the voucher ?????
Not only I spend a lot of time calling them, but the frustration is beyond understanding due to their lies.
I don t want to pay triple on top of those vouchers for a trip, I have been asked to pay 395 per person on top of a 76.90 I paid originally, wich is outrageous !!!!
Losing money, time and nerves !!!!
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Michael Wyatt
Worst online and 'support' airline service
Reviewed on 2021-04-25T14:21:09
I went to check-in my partner 48 hours prior to her flight. I filled in a pedantic and doubled form,got to the end and the page crashed.
It did so 3 times.
I rang the misnamed 'Support' line, the disinterested receptionist said that there was a fault and I should check in at the airport; I could choose a seat then.
I went onto the general website for Alitalia Heathrow, it gave two numbers and a message saying that the website was faulty.
I rang the support number, a recorded message told me to use the website.
The other number came up as 'Not recognised'.
I rang the 'Support' number again, same message: 'Number not recognised'.
No replies to emails.
This is not even a Third world airline.
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Ross
Terrible in flight customer service.
Reviewed on 2021-04-13T14:24:55
I'm not surprised this company has never made a profit in its history .Its in-flight customer service is appalling .The staff don't care at all about their customers . On my resent flight from Heathrow airport to Rome the staff might as well not have been on board . They don't even offer a glass of water . This is very sad because they make Ryanair look like an excellent company ! The staff didn't greet the customers on board or when they landed they just disappeared.absolutely shocking"
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Georgina Cage
180€ taken
Reviewed on 2021-03-27T08:26:59
Terrible
Called customer service was told to call back in a week 4 times then eventually told I had to re book a flight that I couldn’t get on due to lockdown,no other solution. Was eventually asked to email them and when they replied they asked me to call. Avoid at all costs €180 lost
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Nadia Pittorru
Possibly the worst experience. Ever.
Reviewed on 2021-03-18T18:54:36
Possibly the worst experience ever. Bar none. I was shouted at by one of their customer (DIS)servicepersonel after I called to see what my options were with regards to an upcoming and non-refundable flight I could not longer board. I was told that my flight will be left open, but when I asked to have a confirmation for this, I was told that this was not possible (?). I very calmly explained that the since the flight was quite expensive, I would rather have confirmation that this will be left open. Is it really too much to ask, Alitalia? I wouldn't be able to book a flight just by telling you that 'yes, I will pay', so why not implementing a very simple solution that will give us peace of mind? A confirmation? It's automated these days! It seems that Alitalia does not operate this way. Top of the pops (but then, again, this is Alitalia, so don't expect anything) I got shouted at, treated like an idiot, and I was asked if I understood what the operator was saying, and that I was repeating myself in my request. All these things, from the people who are offering assistance to their paying customers. It seems to me that disservice runs high within Alitalia, and that people working on their customer service lines would benefit from a training course to refresh their skills, particularly when it comes to being empathic with a paying customer. They should also be told that to shout at a customer is never OK.
But maybe these are common, entrenched practices and nobody cares (and checks) within Alitalia. So, well done Alitalia. You're keeping up in line with all the bad reviews I have read so far. And more to come, it seems!
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Hasancan
Lost luggages..DO NOT USE ALITALIA
Reviewed on 2021-03-13T06:08:29
I have had a flight from Rome to malta on 18 February. Alitalia managed to lose my 2 luggages.As being a seafarer I will only2receive my luggages tomorrow, after 22 days.
Problem is alitalia never responded to any of my email.
I will sue them for compensation for complications they have caused.
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Simon De Roo
Their advertised customer support phone…
Reviewed on 2021-03-11T11:56:12
Their advertised customer support phone numbers don't even work
Emails are received with an auto-reply and after that,nothing...
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