Review (March 2024)
支付宝，全球领先的独立第三方支付平台，致力于为广大用户提供安全快速的电子支付/网上支付/安全支付/手机支付体验，及转账收款/水电煤缴费/信用卡还款/aa收款等生活服务应用。
100M
Estimated Revenue
38.37M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Alipay?
What is Alipay's Revenue?
Alipay's estimated revenue for 2023 is $100M.
What does Alipay do?
Alipay is the world's leading open digital daily life services platform operated by Ant Group. In 2004, Alipay launched as an escrow service to address the issue of trust between online buyers and sellers in the early days of e-commerce in China. As of June 30, 2019, Alipay has grown through continuous innovation to serve more than 1.2 billion users worldwide together with its global e-wallet partners. Working with more than 250 overseas financial institutions, Alipay has created online payment channels for buyers and sellers in more than 200 countries and regions. Alipay supports transactions in 27 different currencies, as well as tax reimbursement in 35 countries and regions. Foreign tourists and foreigners living in China can also use Alipay for mobile payments while in the country.
What are the monthly traffic metrics for Alipay?
6/mo Traffic Growth
26.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
38M
Time on Site
4.8Mins
Pages per Visit
3.0
Bounce Rate
31%
How fast is Alipay growing?
Alipay has grown by -11.7% in the last 6 months according to SimilarWeb.
How do people interact with Alipay?
Last month, Alipay received 38M visitors who spent an average of 4.8 minutes on the website and visited 3.0 different pages per session. Overall, 31% of people bounce on the first visit.
How do people find Alipay?
23.3M people (61%) visit Alipay directly. 3.9M (10%) people search for them in Google. Whereas, 228.8k (1%) discover Alipay through Facebook, Reddit, and YouTube. 471.8k (1%) visitors come from Alipay's email newsletters. Finally, 4.9k (0.0%) people come from affiliates and or paid referrals.
Who uses Alipay?
Alipay's top market is the China and they receive 32.4M (84.5%) people.Then the 2nd is Hong Kong with 1.4M (3.7%).The 3rd is is Taiwan, Province of China with 957.4k (2.5%).
Traffic Growth (last 6 months)
What do Alipay's customers say about them?
Review Score
1.8/5
Total Reviews
17
Info
Alipay5 Star
6.3%
4 Star
0.0%
3 Star
6.3%
2 Star
0.0%
1 Star
87.5%
Read reviews that mention
Dylan Kau
terrible
Reviewed on 2021-03-10T06:13:59
terrible! worst app in the world, I can't pay with any non chinese cards
Victoria Richards
Locked account before I finished opening it
Reviewed on 2021-01-18T03:24:31
Would give negative stars if possible. I downloaded it, put in my phone number, and it instantly said my account was locked and I had to call to unlock it.Called them, they said it would take 3 working days to unlock. I haven't even made an account and you've already locked it?
They wouldn't explain why this occurred. Will not be trusting them with my money when they can't handle something as simple as setting up an account.
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Daniel Dennis
Charging Unauthorized "cash advance" payments
Reviewed on 2020-11-29T18:56:05
As other buyers have stated earlier Alipay is processing credit card transactions as unauthorized "cash advance" payment.I try to be extra careful online and try to use an extra layer of protection when possible. In this case, I used Paypal with my Credit Card as primary payment. I made a single payment and no additional charges were informed or mentioned. I was not aware at the time that Ali was processing as Unauthorized Cash Advances and even the extra layer of protection with Paypal regardless still allowed processing of my credit card payment as a "Cash Advance" payment with $10 transaction fee plus Daily Interest. They seem to be trying to use a loophole in the system to scam customers into paying fees they would otherwise incur if they set up a proper Credit Card Charge system. Fraud!!!
I should have learned when I had a bad experience in 2013 with AliExpress; the wrong item was received and my dispute was never resolved.
Avoid the "ALI" corporation like the plague.
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Taylor Ezay
Racist, teribble interface!!!!
Reviewed on 2020-11-24T03:39:24
Terrible interface, after 12 good hours of trying to create account. Mutliple messages that shows you can't access this feature because not from mainland china,really racistic behaviour. Website is so confusing...
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Mary
Processed credit card transaction as an unauthorized "cash advance"
Reviewed on 2020-11-07T11:19:38
Made two small purchases on Ali Express which uses Alipay for payment. They processed my credit cardpayment as a "Cash Advance" so each purchase incurred a $10 transaction fee when it reached my credit card company. Terrible experience trying to straighten this out. Could not get anyone to help at AliPay or Ali Express. No more purchases for me using anything that starts with "Ali".
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Mark
WARNING ALIPAY money transfer is a FRAUD
Reviewed on 2020-09-25T09:26:11
WARNING ALIPAY money transfer is a complete FRAUD.
Two weeks ago my wife used Alipay to international transfer money to my commbank account.The money was not credited to my account; but, it has been taken from her account.
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Melvin Stronkhorst
terrible user interface
Reviewed on 2020-09-23T08:19:36
terrible user interface, no easy way of adding/removing cards, resetting your password when adding new card?No way to contact support, terrible terrible terrible
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scambyAlipay
Alipay is a scam
Reviewed on 2020-09-02T23:55:56
Alipay is a scam. There are many articles created out there by their trooper to make sure foreigner who stay outside of China able to use Alipay,however in actual fact without verify your account using a require Bank card from a bank incorporated in Mainland China.( it has to be a bank presence physically in MAINLAND China) any fund which they didn’t stop other transfer to your Alipay will stay frozen in that account forever(it mean stay with Alipay forever). There is no way you can get the fund, when you can’t even get yourself verify especially foreigner who are not able to open a bank account in MAINLAND China without being a residence in CHINA. It is one big scam of cheating foreigner money. All those articles owned by China will not allow you to post any bad comment, they filter it and make sure other foreigner get scam and end up money flow into Alipay and get forfeit by Alipay. When you try to call their customer service, the phone number does not work, when you try chat with customer service , the AI will keep telling you I don’t understand your question.
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