I've purchased the textbook for one of…
Reviewed on 2021-05-19T05:50:31
I've purchased the textbook for one of my summer classes on May -12-2021. I'd tried to cancel my order in less than half an hour,which was not possible. It was saying that the package was already shipped!!!! I immediately contacted Alibris saying I need to cancel the order, but they said I need to contact the seller. On May 17th, while I was at home the entire day I received an email saying my package is delivered. I went downstairs to check for the package. Nothing was there. I paid $161.90.This is really funny that they claim that the seller was shipped the package less than 30 minutes after the order was placed.This company is a scam.They refer you to contact the seller.I contacted them last night and they are asking me to wait for 30 days after the purchase day.Do they really have any idea that i need it for this semester? I need this textbook for every single class and we are now in the second week of summer classes.read more
Ive tried making multiple accounts
Reviewed on 2021-04-28T16:44:05
Ive tried making multiple accounts, but all of them have been shot down saying there's a problem with my account.I can no longer add books into my account.read more
Reviewed on 2021-04-28T08:54:58
Did not recieve what I ordered. Was told I would have to pay for shipping to return and I would get a $3 credit next time I buy with them.Hard pass. I will just donate the books and take L.
Here is Mike's response he pretends is reasonable.
"I just saw your review on Trust Pilot and read through your email here. The original listing for the item you ordered noted that the box was not included for the set."
Well Mike, why was the box in the picture used to sell the item? Why are there sales/borders stickers/price tags on them? Not a set, let alone a box set. More like a Franken-set. Your stores integrity is subpar.read more
Damaged items, No free returns
Reviewed on 2021-04-20T20:05:54
I bought three books thinking they were new (because it was listed as new), but they came RIPPED,folded and dented. I was okay with the dented book as it's not a big deal, but I could not grasp how the other books came so damaged. I emailed them about it and they gave me a refund for the WRONG item. When I told them this, they disregarded it and told me to return the other items for a refund but that I'd have to pay for the shipping expenses myself. Why do I have to pay to fix the damages that were their fault?? If you're afraid of your items coming in damaged and not being able to return them for free, do not shop here. It is such an inconvenience, having to email back and forth with someone who I'm not even sure is comprehending the emails I'm sending, just to find out I need to spend MORE money to get back MY money.. for items I should've been okay with in the first place. It is an inconvenience in itself just to return the books that should have came in as described. What a waste of time. I am so disappointed in Alibris, especially as it's my first time shopping with them.read more
Reviewed on 2021-04-09T15:13:31
never arrived my book. they send it to an other country, other city, other person and they robbed my money.They answered me as they are not responsable.
Alibris is the worst.read more
Reviewed on 2021-04-09T13:08:42
been ordering here a couple of times and they come here in good condition,
They sent me the wrong book and refused a refund
Reviewed on 2021-04-09T01:40:34
Would not give me a refund even though they sent me the wrong book. Kept saying “we are taking care of it” for over a month.I am out the cost of the book and the shipping to send it back to them.read more
My free shipping isn't working
Reviewed on 2021-04-08T04:34:02
I'm really wanting to make a purchase on this site, and i'm eligible for free shipping,but every time I try to checkout it always adds the shipping fee and doesn't give me an option for which shipping i want. My order is over $39 and all my items have the truck symbol next to them. If anyone knows how to fix this i would greatly appreciate it.read more