Reviewed on 2020-05-11T21:00:32
go somewhere else.
They will find every way they can to rob you.
Price changes during booking
Reviewed on 2019-06-09T06:37:22
Price changes during booking.Maybe this is because of the dynamic pricing. After you have looked once or a few times the price will go up.People that are diligent and read the profiles carefully are punished this way. Furthermore lots of errors on the site. Customer service hard to contact. Not client friendly. Bad experiences with hosts.read more
DO NOT USE THIS SITE EVER
Reviewed on 2017-12-01T03:07:06
DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used!It is just as bad whether you are a guest or a host. Use VRBO instead!read more
A NIGHTMARE FOR OWNER ALSO...
Reviewed on 2016-10-14T01:59:11
This Company is so bad. As an owner you have very few information on the guests, no copy of ID,no postal address once somebody want to book your property. Most of time there is no review as guests when they have a bad review register otherwise... they don't follow the identity of the guests ...they can register again and again... even if they are really bad!!!
You don't know who is coming in your property, you don't even have all the names of all the guests... so Airbnb just ask you to say "YES" to your guests without any informations. Once the booking is accepted, most of the time guests are reluctant to give more information , even just a copy of ID or the postal address. Also you don't have any contract signed by the guests, if you have pb with him, it's complicated to call Airbnb. By experience I called them one time when a guest did not come for check out and did not give back my keys... the answer of the call center was "I have to close this phone call because you don't give me the right 4 last digit of your bank account number" which BTW was right... I had my bank statement in front of me with the credit transaction AIRBNB...
Anyway no help at all from Airbnb , when you have a pb, don't count on them... no help at all... and they have the deposit ... so if you need to be reimburse of damages by the deposit ... just nothing, no contract, no deposit, no help from Airbnb. Very bad experience and so bad service from the inexistant "call center".I was obliged to change 2 lockers at my charge... 100$...
I must say also that the most of time Airbnb provides bad people who wants travel discreetly without giving their ID and basic information about them. I had several guests visited by several prostitutes ( you always learn that later...). This never happened before with other websites... Airbnb does not care, they manage the payment and the deposit and you just have to shut your mouth...
If you don't want have pb, or you care your home, believe me avoid them...read more
Reviewed on 2016-08-02T13:25:22
I use them often. Keep in mind - you should always read descriptions carefully
Reviewed on 2016-07-26T15:26:40
Don't use AirBnB!
The most of the negative reviews over here are regarding problems with a host.But my review has to do with AirBnb themselfs, please don't use AirBnB!
My boyfriend turned 30 years old, I took him for a surprise city trip to New York. I've already made the reservation 4 months in advance, to make sure we had a nice place, in a good neighborhood for a good price (as NYC is very expensive). 3 days before our departure I wanted to contact to host about the keys etc. For some reason there was no reservation in my AirBnB account, but I did receive a confirmation e-mail and they charged my creditcard as well.
So I contacted the customer care of AirBnB, which was such a bad experience. First of all I had to hunt for their phone number, because it isn't anywhere on their website, you have to call to the US, they don't speak English properly, they put you on hold all the time and don't let me even start about the annoying waiting song.
Unfortunately they had a system failure, and the reservation wasn't made. So I had to book 3 days before our departure a new place to stay, which is almost impossible for the same price in NYC. They we're 'helping' me finding other places, which was an absolute joke.
I ended up booking a 500 euro more expensive hotel in a complete different neighbourhood. AirBnB was very sorry and said they would refund my money asap. After 2 weeks I had to call AirBnB again, because they didn't refund my money. Again I had to explain eveything and I had to prove my payment by sending over a printscreen, they didn't ask for this before. Finally a month later I got my money refunded.
It took me ages to talk to their Manager because I wanted to be compensated for the money I had to spend more on the hotel because of there fault. I ended up with a voucher code now - which is only for one time use, which they didn't tell me when I agreed to this. I just wanted to make a new reservation with this voucher code, so I asked AirBnB to help me because I'm a traveller and I'm never staying in the same place, but they couldn't help me. So they decide how I'm gonna spend my own money.
Conclusion: Don't use AirBnB!read more
Reviewed on 2016-03-16T22:13:25.665
We requested to book for a apartment in Amsterdam city centre. The host replied asking if we knew that was a non-smoking property to which we replied,we had no smokers amongst us...hours later on the host just declined our reservation request without any reasons nor explanation.
The day after we see the property was advertised for € 395 more than the price we had seen the day before!!! No way you can treat customers like this Airbnb! Never again and we will definitely make sure that our friends and family don't become victims to your scamming practices.read more
Onvoorstelbare slechte ervaring met customer service
Reviewed on 2015-10-29T01:37:52
Nooit meer. Customer service schuilt achter policies die niet eens vermeld staan op de website.Geen bereidheid om eigen fouten en systeem tekortkomingen te erkennen.
Never again. Customer service hides behind non-existant policies, i.e. that do not appear anywhere on the website. Unwillingness to take responsibility for system shortcomings and internal administrative arrors. After reading other reviews we decided to cut our losses and cancel, before the situation got worse.read more