Poor selection, rude or untrained staff
Reviewed on 2021-05-15T01:32:47
The brick and mortar stores seem to have less and less selection each year. For every clothing style,they have 3-4 pieces on the racks, size XS or S. And the staff is so incompetent, they can't order a different size for you. After being a customer for years, our family of 6 is done with this place. Much easier to find clothing for everybody at the competitor next to them in most malls.read more
I have been receiving emails from them…
Reviewed on 2021-05-14T10:31:18
I have been receiving emails from them without being registered, I have contacted them to clarify if it is phishing or what it is,they have not clarified the situation.
The last email I received says:
"Thanks for reaching out to us! We wanted to let you know that you’ve sent an email to an inbox that isn’t monitored. But don’t worry – we’re here to help! If you have a question for us, please visit us at
We look forward to helping you!"
I'm wondering how a company could have an email that is not monitored?read more
Free Flight Stained GlassReviewed on 2021-04-27T21:26:01
False advertising. I received only one pair of jeans even though I ordered BUY ONE GET ONE FREE.Customer service said I needed to order 2 pairs not one pair. I’m not sure why they call it buy ONE get one when they require you to BUY TWO! Nowhere does it say I had to order 2 in order to get one free.
I waited almost 2 weeks for my order to arrive. I was very disappointed to have received an incomplete order. This was supposed to be a gift for my son. The customer service chat is AWFUL — they ended chat immediately after I asked about this BOGO promotion.
Then I called the customer service phone number. I was able to speak to someone on the phone. She said they will ship me the second pair now. I have my doubts.
I definitely will never shop at Aeropostale again.read more
Reviewed on 2021-04-24T07:40:44
Never received item. The tracking number I received was invalid. I contacted customer service and they insisted the item was delivered.Tried inputting the tracking number into the UPS site - invalid. Surprised that such a legitimate store, which used to be popular when I was a child, engages in such a shady practice.read more
I love the deals that I can find in my…
Reviewed on 2021-04-20T01:55:35
I love the deals that I can find in my local store, I will be returning
Aero has the worst customer service…
Reviewed on 2021-04-16T14:44:23
Aero has the worst customer service through chat and phone. They are annoying and unprofessional.Many times I have contacted them about a problem on my order and they have hung up on me! The times I’ve talked to them they do not follow a script and often say “ummm let me check” “ummm my computer is loading” BULL. I am in customer service, you are just not prepared.read more
Reviewed on 2021-04-09T13:39:04
This is a travesty. I placed an order for over night and the ups email states they have not received it.Albert stated he is a supervisor he stated “here’s the deal “ I said “here’s the what” and asked him no to speak to me in that manner. He became combative and began to speak over me and stated overnight means after one day processing then it delivers, which means two days not overnight. The 25.00 fee for overnight states next day. It is shameful! What a travesty.read more
If you need anything in a timely matter…
Reviewed on 2021-03-18T14:39:37
If you need anything in a timely matter online this is not to store to shop !! Take foreva to process orders ...hire more peopleread more
