Review (April 2024)

Adp offers industry-leading online payroll and hr solutions, plus tax, compliance, benefit administration and more.

14.56B

Estimated Revenue

84.84M

Website Visitors

3.6/5

Trustpilot Score

What do we know about ADP?

Estimated Revenue (2020)

$14.56B

Total Employees

62000

Founded

1949

Industry

Human Resources

Location

Roseland, United States

About

ADP: ADP offers industry-leading online payroll services & HR software and solutions tailored to you no matter what your business size.

Social Links

Alexa Ranking: 302

What is ADP's Revenue?

ADP's estimated revenue for 2023 is $14.56B.

What does ADP do?

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

What are the monthly traffic metrics for Adp?

6/mo Traffic Growth

9.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

85M

Time on Site

5.5Mins

Bounce Rate

24%

How fast is Adp growing?

Adp has grown by -17.6% in the last 6 months according to SimilarWeb.

How do people interact with Adp?

Last month, Adp received 85M visitors who spent an average of 5.5 minutes on the website and visited 4.0 different pages per session. Overall, 24% of people bounce on the first visit.

How do people find Adp?

49.5M people (58%) visit Adp directly. 12M (14%) people search for them in Google. Whereas, 4.4M (5%) discover Adp through Facebook, Reddit, and YouTube. 10.3M (12%) visitors come from Adp's email newsletters. Finally, 109.2k (0.1%) people come from affiliates and or paid referrals.

Who uses Adp?

Adp's top market is the United States and they receive 75.7M (89.2%) people.
Then the 2nd is Canada with 3.8M (4.5%).
The 3rd is is Brazil with 792.7k (0.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Adp's ads on Google?

Google Ads

ADP.com | ADP® Payroll | Fast & Easy Payroll Services

https://www.adp.com/semlps/2019/payroll-nb.aspx

Learn How To Setup Direct Deposit & Payroll With ADP®. Get Started! Pay Options. Run Payroll. 24/7 Support. Forms & Reports. GL Interface. File Taxes. Payroll Processing.

ADP.com | ADP® Payroll Services | Fast, Easy, & Affordable‎

https://www.adp.com/semlps/2019/payroll-nb.aspx

Process Your Payroll Faster & Easier With ADP® Payroll. Get 3 Months Free Payroll! Time Tracking. File Taxes. Accounting Tools. Easy-To-Use Software. Direct Deposit. Run Payroll. 24/7 Support. Services: Payroll, Time & Attendance, HR Management, Talent Ma

ADP® Payroll Solutions Company | Fast & Easy Payroll Services‎

https://www.adp.com/semlps/2019/payroll-nb.aspx

Sign Up Today & Enjoy 2 Months Free Payroll. 60+ Years of Experience. Trusted By 700K Companies. 24/7 Support. Easy-To-Use Software. Services: Payroll, Time & Attendance, HR Management, Talent Management.

ADP® Payroll Solutions Company | Fast & Easy Payroll Services‎

https://www.adp.com/semlps/2019/payroll-nb.aspx

Sign Up Today & Enjoy 2 Months Free Payroll. 24/7 Support. 60+ Years of Experience.

Workers Compensation Insurance - Pay-As-You-Go With ADP®

https://www.adp.com/semlps/2020/workers-comp.aspx

Fast & Easy Workers Compensation Insurance From ADPIA®. Get A Workers Compensation Quote!

What do Adp's customers say about them?

Review Score

3.6/5

Total Reviews

1593

Info

ADP
5 Star
10.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
80.0%
Read reviews that mention
Christina Hamblin

If you have hours and days to wait or never want to get help then ADP is for you.

Reviewed on 2021-04-06T23:15:08

I have a hate, like relationship with them. Some of their processes are really good but others are horrible!Having to get help from service is an all-out joke. Wait times are an hour plus always. Then if you choose a call back you either don't get it or know that you are at their mercy and answer right when they call or you're screwed. If you do choose to wait for the hour-plus on hold you'd better hope that they don't disconnect you when they answer which has happened often, or that your call just doesn't drop why you're on hold. Then you have to start all over. If you choose to try and schedule an appointment online then you're out of luck there too because no matter which topic you choose you get the same error message " no appointments available in the next 14 days try again later." If you're thinking about changing over to ADP make sure before your onboarding team dumps you that you really have EVERYTHING that you need. Getting help after that is a NIGHTMARE. We are all professionals that pay for their service and we are treated like their time is the only important time.
read more
S Awan

Garbage customer service!!!!

Reviewed on 2021-04-06T19:22:54

Garbage customer service!!!!! Stay away from this stupid company. They don’t know what they are doing.They are not aware of laws and taxation. I don’t know why are they even in business. Completely waste of time to deal with them. Paystubs were not correct. Had a lot of problem with their website and application. Completely waste of time and headache.
read more
Cameron Fowler

If you value your employees don't use ADP

Reviewed on 2021-04-06T18:20:49

A previous employer of mine uses ADP and it has been an absolute NIGHTMARE trying to get my w-2 from them.First of all, ADP would not let me use my phone number to register my account and would only send a verification code to an email account that I do NOT have access to anymore. Second of all, because of this ADP has locked my account and now I have to wait for my former employer to do something to fix it. Because of this, I will NEVER work for someone who uses ADP ever again. I'd rather be homeless than have to deal with this nightmare again.
read more
Tony Gravatte

Absolutely the worst Customer Service I…

Reviewed on 2021-04-01T20:23:35

Absolutely the worst Customer Service I have ever dealt with in 32 years of business.I wait on the phone for literally hours to talk to someone. Usually apologetic but not sincere. I as a business Owner do not have the time to stay on the phone for an hour to talk to as person that is barely trained to take care of my issues. I am paying for a service that I do not receive. It is almost criminal. The process of reporting payroll is OK but if there is a glitch It is a nightmare to resolve. As far as new hires I input all of the information and they never follow up with an email to have them enroll in the time punch system. My recomendations is if you are not signed up with ADP don't do it. Totally Frustrated.
read more
Mike

We have been an ADP customer since 1996…

Reviewed on 2021-03-31T19:06:26

We have been an ADP customer since 1996 and we have never experienced such horrible customer service and more importantly hold times to speak with an ADP Representative.The auto attendants are annoying and you cannot easily get to what you are looking for. I just wanted to find out who my Sales Rep was and am going around in circles.
read more
Robb Marsee

This is awful

Reviewed on 2021-03-30T20:06:53

This is awful. I have a very big error on the last payroll and been on the phone waiting for 2 hours.This is urgent and I’m not getting a response. Redic If your seeing this adp I need help asap
read more
Kelly

My employer uses ADP and when I got my…

Reviewed on 2021-03-30T05:01:17

My employer uses ADP and when I got my W2, there were no taxes taken out. When I asked the employee who handles the taxes,she blamed ADP. ADP won't give any answers to me as an employee of their customer so I'm left with a hefty tax payment and no proof that it is either their fault or the employer. Not safe as an employee of a company that uses them for payroll.
read more
Michael Taglieri

Horrible

Reviewed on 2021-03-30T00:14:58

Horrible, horrible service. I’ve been dealing with an employee t4 issue since January and as Gary mentioned below it still has not been resolved.I too now have employees that cannot file their taxes. I received a call back tonight. The person on the call put me on hold “to review my file” which must be pretty long at this point. 1 hr and 9 minutes later the representative hung up and did not call me back. I left ADP in 2020 and boy am I ever glad that when/if this issue is ever resolved I will never have to deal with them again.
read more

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